Android (23.8)


This document will guide you through the process of Countly SDK installation and it applies to version 23.8.X

Click here, to access the documentation for older SDK versions.

The Countly Android SDK requires a minimum Android version of 4.2.x (API Level 17). You can take a look at our sample application in the Github repo. It shows how most of the functionalities can be used.

Adding the SDK to the Project

You need to use the MavenCentral repository to download the SDK package. If it is not included in your project, include it, with the following code:

buildscript {
    repositories {

Now, add the Countly SDK dependency (use the latest SDK version currently available from gradle, not specifically the one shown in the sample below).

dependencies {
    implementation ''

SDK Integration

Before you can use any functionality, you have to initiate the SDK. That can be done either in your Application subclass (preferred), or from your main activity onCreate method.

Minimal Setup

The shortest way to initiate the SDK is with this call:

Countly.sharedInstance().init(new CountlyConfig(this, COUNTLY_APP_KEY, COUNTLY_SERVER_URL));

It is there that you provide the Android context, your appKey, and your Countly server URL. Please check here for more information on how to acquire your application key (APP_KEY) and server URL.

To configure the SDK during init, a config object called "CountlyConfig" is used. Configuration is done by creating such an object and then calling it's provided function calls to enable the functionality that you need. Afterwards, the particular config object is provided to the "init" method.

If you are in doubt about the correctness of your Countly SDK integration you can learn about the verification methods from here.

SDK Logging

The first thing you should do while integrating our SDK is enable logging. If logging is enabled, then our SDK will print out debug messages about its internal state and encountered problems. Those messages may be screened in logcat and may use Android's internal log calls.

Call setLoggingEnabled on the config class to enable logging:

CountlyConfig config = (new CountlyConfig(appC, COUNTLY_APP_KEY, COUNTLY_SERVER_URL));

For more information on where to find the SDK logs you can check the documentation here.

Device ID

All tracked information is tied to a "device ID". A device ID is a unique identifier for your users.

One of the first things you'll need to decide is which device ID generation strategy to use. There are several options defined below:

The easiest method is letting the Countly SDK seamlessly handle the device ID on its own. You may then use the following calls. It will use the default strategy, which currently is OpenUDID.

CountlyConfig config = (new CountlyConfig(appC, COUNTLY_APP_KEY, COUNTLY_SERVER_URL));

You may specify the device ID by yourself if you have one (it has to be unique for each device). It may be an email or some other internal ID used by your other systems.

CountlyConfig config = (new CountlyConfig(appC, COUNTLY_APP_KEY, COUNTLY_SERVER_URL));

Adding callbacks

After the Countly.sharedInstance().init(...)call, you'll need to add the following calls to all your activities:

  • Call Countly.sharedInstance().onStart(this) in onStart, where this is a link to the current Activity.
  • Call Countly.sharedInstance().onStop() in onStop.
  • Call Countly.sharedInstance().onConfigurationChanged(newConfig) in onConfigurationChanged if you want to track the orientation changes.

If the "onStart" and "onStop" calls are not added, some functionalities will not work, e.g. automatic sessions will not be tracked. The Countly "onStart" has to be called in the activities "onStart" function, it cannot be called in "onCreate" or in any other place, otherwise, the application will receive exceptions.

Required App Permissions

Additionally, ensure the INTERNET and ACCESS_NETWORK_STATE permissions are set if there aren’t any, in your manifest file. Those calls should look something like this:

<uses-permission android:name="android.permission.INTERNET"/>
<uses-permission android:name="android.permission.ACCESS_NETWORK_STATE" />

Crash Reporting

The Countly SDK for Android has the ability to collect crash reports, which you may examine and resolve later on the server.

In the SDK all crash-related functionality can be browsed from the returned interface on:


Automatic Crash Handling

To enable automatic crash reporting, call the following function on the config object. After init, this will enable crash reporting, which will automatically catch uncaught Java exceptions. They will be sent to the dashboard once the app is launched again and the SDK is initiated.


Automatic Crash Report Segmentation

You may add a key/value segment to crash reports. For example, you could set which specific library or framework version you used in your app. You may then figure out if there is any correlation between the specific library or another segment and the crash reports.

Use the following function for this purpose:

config.setCustomCrashSegment(Map<String, String> segments)

Handled Exceptions

You might catch an exception or similar error during your app’s runtime.

You may also log these handled exceptions to monitor how and when they are happening with the following command:

Countly.sharedInstance().crashes().recordHandledException(Exception exception);

If you have handled an exception and it turns out to be fatal to your app, you may use this call:

Countly.sharedInstance().crashes().recordUnhandledException(Exception exception);

Crash Breadcrumbs

Throughout your app you can leave crash breadcrumbs which would describe previous steps that were taken in your app before the crash. After a crash happens, they will be sent together with the crash report.

Following the command adds crash breadcrumb:

Countly.sharedInstance().crashes().addCrashBreadcrumb(String record) 

Crash Filtering

There might be cases where a crash could contain sensitive information. For such situations, there is a crash filtering option. You can provide a callback which will be called every time a crash is recorded. It gets the string value of the crash, which would be sent to the server, and should return "true" if the crash should not be sent to the server:

config.setCrashFilterCallback(new CrashFilterCallback() {
public boolean filterCrash(String crash) {
//returns true if the crash should be ignored
return crash.contains("secret");

Recording all threads

If you would like to record the state of all other threads during an uncaught exception or during the recording of a handled exception, you can call this during init:


Native C++ Crash Reporting

Due to the limitations of the dump_syms binary, C++ symbol extraction and automatic upoload of them is only supported on Linux devices.

Countly uses Google's Breakpad open source library to be able to report crashes that occurred within the C++ components of your application, assuming there are any. Breakpad provides:

  • a tool for creating symbol files from your object files (dump_syms)
  • the ability to detect and record crashes via compact minidump files (crash handler)
  • a tool for generating human readable stack traces by using symbol files and crash minidump files.

Countly provides the sdk_native Android library to add crash handler to your native code and create crash minidump files. The SDK will check for those minidump files and send them automatically to your Countly server upon application start. You would download sdk_native from the MavenCentral repository and include it in your project, similar to how you included our SDK (please change the LATEST_VERSION below by checking our Maven page, currently 20.11.12):

// build gradle file

repositories {

dependencies {
    implementation ''

Then call our init method as early as possible in your application life cycle to be able to catch crashes that occur during initialization:



getApplicationContext() is needed to determine a storage place for minidump files.


You may create Breakpad symbol files yourself and upload them to your Countly server using our UI. They will be needed to create stack traces from minidump files. Countly also developed a Gradle plugin to automate this process. To use the upload plugin in Studio, you first need to include it (the LATEST_VERSION is currently 20.11.12):

Automatic symbol file upload

apply plugin:

buildscript {
    repositories {
    // for LATEST_VERSION check <>
    dependencies {
        classpath group: '', 'name': 'sdk-plugin', 'version': 'LATEST_VERSION'

Then you will need to configure a Gradle Countly block for the plugin:

countly {
    server "https://YOUR_SERVER"
    app_key "YOUR_APP_KEY"  

Next, you will have two new Gradle tasks available to you: uploadJavaSymbols and uploadNativeSymbols. uploadJavaSymbols is for uploading the mapping.txt file generated by Proguard. After building your project, you may run these tasks through Studio's Gradle tool window (1). They will be available under your app (2) and grouped as Countly tasks (3).

Another option is to run them from the command line:

./gradlew uploadNativeSymbols

// or if you have subprojects

./gradlew :project-name:uploadNativeSymbols

You may also configure your build so these tasks will run after every build (leave out the task which is not required for you):

tasks.whenTaskAdded { task ->
    if ('assemble')) {
        //this would upload your Java mapping file

        //this would upload your native (c++) symbols

In addition, you may also override some default values in the Countly block in an effort to specify your server and app info.

countly {
  // required by both tasks
  server ""
  app_key "XXXXXX"  // same app_key used for SDK integration

  // optional properties for uploadJavaSymbols. Shown are the default values.

  // location of mapping.txt file relative to project build directory
  mappingFile "outputs/mapping/release/mapping.txt"

  // note that will be saved with the upload and can be checked in the UI
  noteJava "sdk-plugin automatic upload of mapping.txt"

  // optional properties for uploadNativeSymbols. Shown are the default values.

  // directory of .so files relative to project build directory.
  // you can check the tar.gz file created under intermediates/countly
  // BUILD_TYPE could be debug or release
  nativeObjectFilesDir "intermediates/merged_native_libs/BUILD_TYPE"
  // path for breakpad tool dump_syms executable
  dumpSymsPath "/usr/bin/dump_syms" // note that will be saved with the upload and can be checked in the UI noteNative "sdk-plugin automatic upload of breakpad symbols" }

It is possible that two of these properties will need to be configured manually: dumpSymsPath and nativeObjectFilesDir. The plugin assumes you will run the task after a release build. To test it for debug builds, please change nativeObjectFilesDir to "intermediates/cmake/debug/obj" (or to wherever your build process puts .so files under the build directory).

We created a sample app in our github repo that demonstrates both how to use SDK-native and our upload plugin.


An event is any type of action that you can send to a Countly instance, e.g. purchases, changed settings, view enabled, and so on. This way it's possible to get much more information from your application compared to what is sent from the Android SDK to the Countly instance by default.

All data passed to the Countly server via the SDK or API should be in UTF-8.


In the SDK all event-related functionality can be browsed from the returned interface on:



When providing segmentation for events, the only valid data types are: "String", "Integer", "Double" and "Boolean". All other types will be ignored.

Recording Events

We have provided an example of recording a purchase event below. Here is a quick summary of the information with which each usage will provide us:

  • Usage 1: how many times the purchase event occurred.
  • Usage 2: how many times the purchase event occurred + the total amount of those purchases.
  • Usage 3: how many times the purchase event occurred + from which countries and application versions those purchases were made.
  • Usage 4: how many times the purchase event occurred + the total amount, both of which are also available, segmented into countries and application versions.
  • Usage 5: how many times the purchase event occurred + the total amount, both of which are also available, segmented into countries and application versions + the total duration of those events.

1. Event key and count

Countly.sharedInstance().events().recordEvent("purchase", 1);

2. Event key, count, and sum

Countly.sharedInstance().events().recordEvent("purchase", 1, 0.99);

3. Event key and count with segmentation(s)

HashMap<String, String> segmentation = new HashMap<String, Object>();
segmentation.put("country", "Germany");
segmentation.put("app_version", "1.0");

Countly.sharedInstance().events().recordEvent("purchase", segmentation, 1);

4. Event key, count, and sum with segmentation(s)

HashMap<String, String> segmentation = new HashMap<String, Object>();
segmentation.put("country", "Germany");
segmentation.put("app_version", "1.0");

Countly.sharedInstance().events().recordEvent("purchase", segmentation, 1, 0.99);

5. Event key, count, sum, and duration with segmentation(s)

HashMap<String, String> segmentation = new HashMap<String, Object>();
segmentation.put("country", "Germany");
segmentation.put("app_version", "1.0");

Countly.sharedInstance().events().recordEvent("purchase", segmentation, 1, 0.99, 60);

Those are only a few examples of what you can do with events. You may extend those examples and use Country, app_version, game_level, time_of_day, and any other segmentation that will provide you with valuable insights.

Timed Events

It's possible to create timed events by defining a start and a stop moment.

String eventName = "Some event";

//start some event
//wait some time

//end the event

You may also provide additional information when ending an event. However, in that case, you have to provide the segmentation, count, and sum. The default values for those are "null", 1 and 0.

String eventName = "Some event";

//start some event
//wait some time

Map<String, String> segmentation = new HashMap<>();
segmentation.put("wall", "orange");

//end the event while also providing segmentation information, count and sum
Countly.sharedInstance().events().endEvent(eventName, segmentation, 4, 34);

You may cancel the started timed event in case it is not relevant anymore:

//start some event
Countly.sharedInstance().events().startEvent(eventName); //wait some time //cancel the event Countly.sharedInstance().events().cancelEvent(eventName);

Past Events

In the previous examples, the event creation time is recorded once the event is created.

In some use cases, you might want to cache and store events by yourself and then record them in the SDK with a past timestamp. The timestamp is a Unix timestamp stored in milliseconds. For that you would use:

Countly.sharedInstance().events().recordPastEvent(key, segmentation, count, sum, dur, timestamp)


Automatic Sessions

Countly Android SDK comes with built in automatic session tracking functionality. Only thing necessary for this functionality to work is to add the proper calls to your activities after initializing the SDK. For more information you can check here.

Manual Sessions

Sometimes it might be preferable to control the session manually instead of relying on the SDK.

It can be enabled during init with:


Afterwards it is up to the implementer to make calls to:

  • Begin session
  • Update session duration
  • End session (also updates duration)

The appropriate call to do that are:


By default, you should do some session call every 60 seconds after beginning a session so that it is not closed server side. If you would want to increase that duration, you would have to increase the "Maximal Session Duration" in your server API configuration.

View Tracking

In the SDK all view related functionality can be browsed from the returned interface on:


Automatic Views

View tracking is a way to report every screen view to the Countly dashboard. In order to enable automatic view tracking, call:


The tracked views will use the full activity names which include their package name. It would look similar to "".

It is possible to use short view names that make use of the simple activity name. This would look like "activityname". To use this functionality, call this before calling init:


Automatic View Segmentation

It's possible to provide custom segmentation that will be set to all automatically recorded views:

Map<String, Object> automaticViewSegmentation = new HashMap<>();
automaticViewSegmentation.put("One", 2);
automaticViewSegmentation.put("Three", 4.44d);
automaticViewSegmentation.put("Five", "Six");


Automatic View Exceptions

I you want to exclude certain activities from automatic view tracking you can let the SDK know during initialization by passing them in an array:

config.setAutomaticViewTrackingExclusions(Class[] exclusions);

Manual View Recording

The SDK provides various ways to track views. You can have a single view at a given time or track multiple views according to your needs. Each view would have its own unique view ID which could be used for manipulating the view further.

Auto Stopped Views

An easy way to track views is with using the auto stopped views. These views would stop if another view starts. You can start an auto stopped view with or without segmentation like this:

// without segmentation
Countly.sharedInstance().views().startAutoStoppedView("View Name");

// Or with segmentation
Map<String, Object> viewSegmentation = new HashMap<>();

viewSegmentation.put("Cats", 123);
viewSegmentation.put("Moons", 9.98d);
viewSegmentation.put("Moose", "Deer");

Countly.sharedInstance().views().startAutoStoppedView("View Name", viewSegmentation);

It would return a string view ID:

String id = Countly.sharedInstance().views().startAutoStoppedView("View Name");

Regular Views

You can start a view that would not close when another views starts like this:

Countly.sharedInstance().views().startView("View Name");

While manually tracking views, you may add your custom segmentation to them like this:

Map<String, Object> viewSegmentation = new HashMap<>();

viewSegmentation.put("Cats", 123);
viewSegmentation.put("Moons", 9.98d);
viewSegmentation.put("Moose", "Deer");

Countly.sharedInstance().views().startView("View Name", viewSegmentation);

These views would also return a string view ID when they are called.

Stopping Views

You can stop a view with its name or its view ID. To stop it with its name:

Countly.sharedInstance().views().stopViewWithName("View Name");

You can provide a segmentation while doing so:

Map<String, Object> viewSegmentation = new HashMap<>();

viewSegmentation.put("Cats", 123);
viewSegmentation.put("Moons", 9.98d);
viewSegmentation.put("Moose", "Deer");

Countly.sharedInstance().views().stopViewWithName("View Name", viewSegmentation);

If there are multiple views with the same name (they would have different identifiers) but if you try to stop one with that name the SDK would close one of those randomly.

To stop a view with its view ID:

Countly.sharedInstance().views().stopViewWithID("View ID");

You can provide a segmentation while doing so:

Map<String, Object> viewSegmentation = new HashMap<>();

viewSegmentation.put("Cats", 123);
viewSegmentation.put("Moons", 9.98d);
viewSegmentation.put("Moose", "Deer");

Countly.sharedInstance().views().stopViewWithID("View ID", viewSegmentation);

You can also stop all running views at once with a segmentation:

Map<String, Object> viewSegmentation = new HashMap<>();

viewSegmentation.put("Cats", 123);
viewSegmentation.put("Moons", 9.98d);
viewSegmentation.put("Moose", "Deer");


Simultaneous View Tracking

If you are starting multiple views at the same time it might be necessary for you to pause some views while others are still continuing. This can be achieved by using the unique identifier you get while starting a view.

To pause a view with its ID:

Countly.sharedInstance().views().pauseViewWithID("View ID");

To resume a view with its ID:

Countly.sharedInstance().views().resumeViewWithID("View ID");

Global View Segmentation

You can set a global segmentation to be send with all views when it ends:

Map<String, Object> viewSegmentation = new HashMap<>();

viewSegmentation.put("Cats", 123);
viewSegmentation.put("Moons", 9.98d);
viewSegmentation.put("Moose", "Deer");


You can update this segmentation any time you want:

Map<String, Object> viewSegmentation = new HashMap<>();

viewSegmentation.put("Cats", 123);
viewSegmentation.put("Moons", 9.98d);
viewSegmentation.put("Moose", "Deer");


To review the resulting data from view tracking, open the dashboard and go to Analytics > Views. For more information on how to use view tracking data to its fullest potential, click here.


Device ID Management

When the SDK is initialized the first time and no custom device ID is provided, a random one will be generated. For most use cases that is enough as it provides a random identity to one of your apps users.

To solve other potential use cases, we provide 3 ways to handle your device id:

  • Changing device ID with merge
  • Changing device ID without merge
  • Using a temporary ID

Changing Device ID

In case your application authenticates users, you might want to change the ID to the one in your backend after he has logged in. This helps you identify a specific user with a specific ID on a device he logs in, and the same scenario can also be used in cases this user logs in using a different way (e.g another tablet, another mobile phone, or web). In this case, any data stored in your Countly server database associated with the current device ID will be transferred (merged) into user profile with device id you specified in the following method call:

Countly.sharedInstance().deviceId().changeWithMerge("new device ID")

In other circumstances, you might want to track information about another separate user that starts using your app (changing apps account), or your app enters a state where you no longer can verify the identity of the current user (user logs out). In that case, you can change the current device ID to a new one without merging their data. You would call:

Countly.sharedInstance().deviceId().changeWithoutMerge("new device ID")

Doing it this way, will not merge the previously acquired data with the new id.

Do note that every time you change your deviceId without a merge, it will be interpreted as a new user. Therefore implementing id management in a bad way could inflate the users count by quite a lot.

The worst would be to not merge device id on login and generate a new random ID on logout. This way, by repeatedly logging in and out one could generate an infinite amount of users.

So the recommendation is (depending on your apps use case) either to keep the same deviceId even if the user logs out or to have a predetermined deviceId for when the users on the specific device logs out. The first method would not inflate the user count, but not viable for single device, multiple users use case. The second would create a "multi-user" id for every device and possibly slightly inflate the user count.

Temporary Device ID

In the previous ID management approaches, data is still sent to your server, but it adds user inflation risk if badly managed. The use of a temporary ID can help to mitigate such problems.

During app start or any time after init, you can enter a temporary device ID mode. All requests will be stored internally and not sent to your server until a new device ID is provided. In that case, all events created during this temporary ID mode will be associated with the new device ID and sent to the server.

To enable this mode during init, you would call this on your config object before init:


To enable temporary id after init, you would call:


To exit temporary id mode, you would call either "changeDeviceIdWithoutMerge" or "changeDeviceIdWithMerge" or init the SDK with a developer supplied device ID.

Retrieving Current Device ID

You may want to see what device id Countly is assigning for the specific device and what the source of that id is. For that, you may use the following calls. The id type is an enum with the possible values of: "DEVELOPER_SUPPLIED", "OPEN_UDID", "ADVERTISING_ID".

String usedId = Countly.sharedInstance().deviceId().getID();
Type idType = Countly.sharedInstance().deviceId().getType();

Push Notifications

For Android 13 (API 33) and higher you have to declare push notification permissions in you app's manifest file. For related documentation you can check here.

Also starting from Android 12 (API 31) notification trampoline is restricted. For more information you can click here.

Countly supports FCM (Firebase Cloud Messaging) and Huawei Push Kit as push notification service providers. The SDK doesn't have any direct dependencies on FCM or HMS libraries and uses reflection instead, so it's up to application developers to ensure correct dependencies are present (please refer to our Demo app build.gradle for reference).

By default Countly SDK uses FCM as push notification provider. If FCM is not present in the system, Countly would try to get HMS token instead. It's possible to alter this behaviour by supplying HMS as a preferred provider:

CountlyConfigPush countlyConfigPush = new CountlyConfigPush(this, Countly.CountlyMessagingMode.PRODUCTION)


To have the best experience with push notifications, the SDK should be initialized in your Application subclass' "onCreate" method. Android O and later models require the use of NotificationChannels. Use CountlyPush.CHANNEL_ID for Countly-displayed notifications:

public class App extends Application {

    public void onCreate() {

        if (Build.VERSION.SDK_INT >= Build.VERSION_CODES.O) {

            // Register the channel with the system; you can't change the importance
            // or other notification behaviors after this
            NotificationManager notificationManager = (NotificationManager) getSystemService(NOTIFICATION_SERVICE);
            if (notificationManager != null) {
                // Create the NotificationChannel
                NotificationChannel channel = new NotificationChannel(CountlyPush.CHANNEL_ID, getString(R.string.countly_hannel_name), NotificationManager.IMPORTANCE_DEFAULT);

                .init(this, "", "APP_KEY");

        CountlyConfigPush countlyConfigPush = new CountlyConfigPush(this, Countly.CountlyMessagingMode.PRODUCTION)
FirebaseInstanceId.getInstance().getInstanceId() .addOnCompleteListener(new OnCompleteListener<InstanceIdResult>() { @Override public void onComplete(@NonNull Task<InstanceIdResult> task) { if (!task.isSuccessful()) { Log.w(TAG, "getInstanceId failed", task.getException()); return; } // Get new Instance ID token String token = task.getResult().getToken(); CountlyPush.onTokenRefresh(token); } }); } }

Please note that the second parameter in CountlyConfigPush() call defines whether a particular device would be handled as a test setup or in production. It's quite handy to separate test devices from production ones by changing CountlyMessagingMode, so you could test your notifications before sending them to all your users.

You should add this permission entry into your app manifest:

<uses-permission android:name="${applicationId}.CountlyPush.BROADCAST_PERMISSION" />

Additional Intent Redirection checks

Intent Redirection Vulnerability is an issue that lets your app allow malicious apps to access private app components or files. Google removes apps from Google Play that is susceptible to Intent Redirection Vulnerability. For Push Notifications, we are also using Intent Redirection in our SDK, so for that reason, we have also implemented additional Intent Redirection protection.

You can set the additional intent redirection check to true for intent redirect security.

CountlyPush.useAdditionalIntentRedirectionChecks = true;

If these are enabled then the SDK will enforce additional security checks. More info can be found here

If, for some reason, the 'activity name' does not start with the 'application package name' (for e.g if you are using Android Product/Build Flavors to create multiple apps with the same code base), then you need to provide the additional allowed class and package names for Intent Redirection manually.

You can set the allowed package and class names for Intent Redirection using this call:

List<String> allowedClassNames = new ArrayList<>();
List<String> allowedPackageNames = new ArrayList<>();

CountlyConfigPush countlyConfigPush = new CountlyConfigPush(this, Countly.CountlyMessagingMode.PRODUCTION)

Please follow provider-specific instructions for Firebase and / or Huawei PushKit below.


Getting FCM Credentials

In order to be able to send notifications through FCM, Countly server needs a FCM server key. In order to get one, open Project settings in Firebase console:

Select Cloud Messaging tab

Copy & paste the FCM key into your application FCM credentials upload form in the Countly server and press “Save changes”.


Integrating FCM into Your App

Please review our Demo app for a complete integration example.

Once you have followed the Google's guide for Adding Firebase to your project, setting up the Countly FCM is quite easy.

Adding dependencies

Add the following dependency to your build.gradle (use latest Firebase version):

//latest firebase-messaging version that is available
implementation ''

Now, we will need to add the Service. Add a service definition to your AndroidManifest.xml:

<service android:name=".DemoFirebaseMessagingService">
        <action android:name="" />

... and add a class for it as well (for Flutter and React-Native project this step is not needed as the SDK adds the service files implicitly):

public class DemoFirebaseMessagingService extends FirebaseMessagingService {
    private static final String TAG = "DemoMessagingService";

    public void onNewToken(String token) {

        Log.d("DemoFirebaseService", "got new token: " + token);

    public void onMessageReceived(RemoteMessage remoteMessage) {

        Log.d("DemoFirebaseService", "got new message: " + remoteMessage.getData());

        // decode message data and extract meaningful information from it: title, body, badge, etc.
        CountlyPush.Message message = CountlyPush.decodeMessage(remoteMessage.getData());

        if (message != null && message.has("typ")) {
            // custom handling only for messages with specific "typ" keys

        Intent notificationIntent = null;
        if (message.has("anotherActivity")) {
            notificationIntent = new Intent(getApplicationContext(), AnotherActivity.class);
        Boolean result = CountlyPush.displayMessage(getApplicationContext(), message, R.drawable.ic_message, notificationIntent);
        if (result == null) {
            Log.i(TAG, "Message wasn't sent from Countly server, so it cannot be handled by Countly SDK");
        } else if (result) {
            Log.i(TAG, "Message was handled by Countly SDK");
        } else {
            Log.i(TAG, "Message wasn't handled by Countly SDK because API level is too low for Notification support or because currentActivity is null (not enough lifecycle method calls)");

    public void onDeletedMessages() {

This class is responsible for token changes and message handling logic. Countly provides default UI for your notifications, which would display a Notification, if your app is in the background, or Dialog, if your app is active. It will also automatically report button clicks back to the server for Actioned metric conversion tracking. However, it is completely up to you, whether you would like to use this class or not. Let's have an overview of the onMessageReceived method:

  1. It calls CountlyPush.decodeMessage() to decode a message from the Countly-specific format. In this way, you'll have a method of accessing standard fields, such as a badge, URL, or your custom data keys.
  2. Then it checks if the message has a typcustom data key, and if it does, it only records the Actioned metric. Let's assume your custom notification is to preload some data from a remote server. Our demo app has a more in-depth scenario for this case.
  3. In case the message also has anotherActivity custom data key, it creates a notificationIntent to launch the activity, named AnotherActivity. This intent is only used as default content intent for the user tap on a Notification. It is not used forDialog.
  4. Then the service calls CountlyPush.displayMessage()to perform a standard Countly notification displaying logic - Notification, assuming your app is in the background or not running, and the Dialog is in the foreground. Note that this method takes an int resource parameter. It must be compatible with the corresponding version of the Android notification small icon.

Apart from that which is listed above, the SDK also exposes methods CountlyPush.displayNotification() & CountlyPush.displayDialog() in case you only need Notification and don't want Dialog or vice versa.

This is an example of a push notification payload sent from the Countly server:

  collapse_key: “collapse_key”, // if present
  time_to_live: 123,
  data: {
    message: “message string”, // if present
    title: “title string”, // if present
    sound: “sound string”, // if present
    badge: 123, // if present
    c.i: “message id string”,
    c.l: “http://message-wide-url”, // if present
    c.m: “”, // if present
    c.s: “true”, // if sound & message absent
    c.b: [ // if present
      {t: “Button 1 title”, l: “http://button.1.url”},
      {t: “Button 2 title”, l: “http://button.2.url”} // if present
    // any other data properties if present

Huawei PushKit

Getting Huawei Credentials

Assuming you have followed Huawei's guide of setting up an application, next step would be to enable PushKit. Then enable Receipt status:

  • enter https://YOUR_COUNTLY_SERVER/i/pushes/huawei into the callback address field, while replacing YOUR_COUNTLY_SERVER with actual server address;
  • and enter your certificate in PEM format (only your certificate, without the rest of the chain; usually first one in openssl s_client -connect YOUR_COUNTLY_SERVER:443 -showcerts). 


Then you'd need to get your App ID & App secret from AppGallery Connect -> My Apps:


Copy your App ID & the secret and paste it into Countly dashboard :


Integrating HMS into Your App

HMS implementation in Countly SDK looks very much like FCM: add dependencies, add service definition and the service class. Please refer to our Demo app for a reference implementation. Assuming you've already integrated HMS Core into your app, all you need to do is add a dependency into build.gradle (use latest dependency version!):

implementation 'com.huawei.hms:push:'

... add service definition into AndroidManifest.xml:

<action android:name="com.huawei.push.action.MESSAGING_EVENT" />

... and the service itself:

public class DemoHuaweiMessagingService extends HmsMessageService {
private static final String TAG = "DemoHuaweiMessagingService";

public void onNewToken(String token) {

CountlyPush.onTokenRefresh(token, Countly.CountlyMessagingProvider.HMS);

public void onMessageReceived(RemoteMessage remoteMessage) {

Log.d(TAG, "got new message: " + remoteMessage.getDataOfMap());

// decode message data and extract meaningful information from it: title, body, badge, etc.
CountlyPush.Message message = CountlyPush.decodeMessage(remoteMessage.getDataOfMap());
if (message == null) {
Log.d(TAG, "Not a Countly message");

if (message.has("typ")) {
// custom handling only for messages with specific "typ" keys
if ("typ").equals("download")) {
} else if ("typ").equals("promo")) {

Intent intent = null;
if (message.has("another")) {
intent = new Intent(getApplicationContext(), ActivityExampleOthers.class);
Boolean result = CountlyPush.displayMessage(getApplicationContext(), message, R.drawable.ic_message, intent);
if (result == null) {
Log.i(TAG, "Message doesn't have anything to display or wasn't sent from Countly server, so it cannot be handled by Countly SDK");
} else if (result) {
Log.i(TAG, "Message was handled by Countly SDK");
} else {
Log.i(TAG, "Message wasn't handled by Countly SDK because API level is too low for Notification support or because currentActivity is null (not enough lifecycle method calls)");

... which is almost identical to the FCM demo service. 

Customizing Push Messages

Custom Notification Sound

If you would like to use a custom sound in your push notifications, they must be present on the device. They cannot be linked from the internet.

For you to use a custom notification sound, there are 2 things you will need to do.

First, you will need to prepare the URI that will link to the resource on your device. It would look something like this:

String soundUri = ContentResolver.SCHEME_ANDROID_RESOURCE + "://"+ getApplicationContext().getPackageName() + "/" + R.raw.notif_sound;

You would then send this URI as part of the push notification, using the "Send sound" field. This should cover devices with the Android SDK version less than 26.

For devices with the SDK version 26+, you will also need to provide this URI during the notification channel setup. It would look something like this:

AudioAttributes audioAttributes = new AudioAttributes.Builder()

channel.setSound(soundUri, audioAttributes);

More info about that here:

Automatic Message Handling

Countly handles most common message handling tasks for you. For example, it generates and shows Notification or Dialog and tracks conversion rates automatically. In most cases, it’s not necessary for you to know how it works, but if you would like to customize the behavior or exchange it with your own implementation, here is a more in-depth explanation of what it does.

First, the received notification payload is analyzed and, if it's a Countly notification (if it has a "c" dictionary in the payload), it processes it. Otherwise, or if the notification analysis says it is a Data-only notification (you're the one responsible for message processing), it does nothing.

Next, it automatically makes callbacks to the Countly Messaging server to calculate the number of open push notifications which got open and the number of notifications with positive reactions.

Here are the explanations of common usage scenarios that are handled automatically: 

  • It doesn't do anything, apart from conversion tracking if you specify it as a Data-only notification in the dashboard. This effectively sets a special flag in the message payload, so you may process it on your own.
  • It displays a Notification whenever a message arrives, and your application is in the background.
  • It displays Dialog when a new message arrives, and your application is in the foreground. 
  • It displays Dialog when a new message with an action arrives (open URL), and the user responds to it by swiping or tapping the notification.

A Dialog always has a message, but the set of displayed buttons depends on the message type:

  • It displays a single ‘Cancel’ button for notifications without any actions (only a text message).
  • For notifications with a URL (for instance, you ask the user to open a link to some blog post), it displays both the ‘Cancel’ & ‘Open’ buttons.
  • It displays the corresponding buttons for notifications with custom buttons.

Deep Links

When using Countly push notifications, you may benefit from Android deep links in your application for the buttons you provide. Those are basically links for specific activities of your application. A link may either be a generic ‘http’ link, such as, or a link with a custom URI (uniform resource indicator) scheme, such as otherexample://things.

In order for Android deep links to work, you will need to specify the intent filters in your application's manifest for the specific groups of links you would like to use.

A deeper guide on how to configure your application to use deep links may be found here.

Handling Push Callbacks

When receiving a push notification, the user may click the notification directly or they may click the button. When a user clicks anywhere on the push notification, an intent is launched to open the provided link. This may be a web page URL or a deep link. If you have configured your app, so that opening this intent will open an activity of your app, it should be possible to track which button was pressed.

There is also the option to add additional metadata to those intents. The included meta information contains data, such as which button was pressed, which link was given in the notification, the title, and the message of the notification.

This functionality is disabled by default, and the additional metadata might be added as extras to the intent.

In order to enable this functionality, you will need to call the following function before initializing Countly messaging:


To access those extras from the intent, you should use these names:


To read the extra from the intent, you would use something similar to this:

String buttonUrl = intent.getStringExtra(ProxyActivity.intentExtraButtonLink);

You've probably noticed that we used Countly.CountlyMessagingMode.TEST in our example. That is because we are currently building the application only for testing purposes. Countly separates users who run apps built for test and for release. This way you'll be able to test messages before sending them to all your users. When releasing your app, please use Countly.CountlyMessagingMode.PRODUCTION.

User Location

While integrating this SDK into your application, you might want to track your user location. You could use this information to better know your app’s user base or to send them tailored push notifications based on their coordinates. There are 4 fields that may be provided:

  • Country code in the two-letter, ISO standard
  • City name (must be set together with the country code)
  • Latitude and longitude values separated by a comma, e.g. "56.42345,123.45325"
  • Your user’s IP address

Setting Location

During init you can set location info that will be sent during the start of the user session:

config.setLocation(countryCode, city, gpsCoordinates, ipAddress);

Note that the ipAddress will only be updated if set through the init process.

//set user location
String countryCode = "us";
String city = "Houston";
String latitude = "29.634933";
String longitude = "-95.220255";
String ipAddress = null;

Countly.sharedInstance().setLocation(countryCode, city, latitude + "," + longitude, ipAddress);

When those values are set, a separate request will be created to send them sent. Except for ip address, because Countly Server processes IP address only when starting a session.

If you don't want to set specific fields, set them to null.

Disabling Location

Also during init, you can disable location:


Users might want to opt-out of location tracking. To do so, call:

//disable location

This action will erase the cached location data from the device and the server.

Remote Config

Remote config allows you to modify how your app functions or looks by requesting key-value pairs from your Countly server. The returned values may be modified based on the user properties. For more details, please see the Remote Config documentation.

Once downloaded, Remote config values will be saved persistently and available on your device between app restarts unless they are erased.

The two ways of acquiring remote config data are enabling automatic download triggers or manual requests.

If a full download of remote config values is performed, the previous list of values is replaced with the new one. If a partial download is performed, only the retrieved keys are updated, and values that are not part of that download stay as they were. A previously valid key may return no value after a full download.

Downloading Values

Automatic Remote Config Triggers

Automatic remote config triggers have been turned off by default; therefore, no remote config values will be requested without developer intervention.

The automatic download triggers that would trigger a full value download are:

  • when the SDK has finished initializing
  • after the device ID is changed without merging
  • when user gets out of temp ID mode
  • when 'remote-config' consent is given after it had been removed before (if consents are enabled)

To enable the automatic triggers, you have to call enableRemoteConfigAutomaticTriggers on the configuration object you will provide during init.

CountlyConfig config = new CountlyConfig(this, COUNTLY_APP_KEY, COUNTLY_SERVER_URL);
config.enableRemoteConfigAutomaticTriggers(); // necessary to enable the feature

Another thing you can do is to enable value caching with the enableRemoteConfigValueCaching flag. If all values were not updated, you would have metadata indicating if a value belongs to the old or current user.

CountlyConfig config = new CountlyConfig(this, COUNTLY_APP_KEY, COUNTLY_SERVER_URL);

Manual Calls

There are three ways to trigger remote config value download manually:

  • Manually downloading all keys
  • Manually downloading specific keys
  • Manually downloading, omitting (everything except) keys.

Each of these calls also has an optional parameter that you can provide a RCDownloadCallback to, which would be triggered when the download attempt has finished.

dowloadAllKeys is the same as the automatically triggered update - it replaces all stored values with the ones from the server (all locally stored values are deleted and replaced with new ones).

Or you might only want to update specific key values. To do so, you will need to call downloadSpecificKeys to downloads new values for the wanted keys. Those are provided with a String array.

Or you might want to update all the values except a few defined keys. To do so,  call downloadOmittingKeys would update all values except the provided keys. The keys are provided with a String array.

All Keys Certain Keys Omit Keys
Countly.sharedInstance().remoteConfig().downloadAllKeys(new RCDownloadCallback() {
    public void callback(RequestResult rResult, String error, boolean fullValueUpdate, Map<String, RCData> downloadedValues) {
        if (rResult == RequestResult.Success) {
            // do sth
        } else {
            // do sth

When making requests with an "inclusion" or "exclusion" array, if those arrays are empty or null, they will function the same as a dowloadAllKeys request and will update all the values. This means it will also erase all keys not returned by the server.

Accessing Values

To get a stored value, call getValue with the specified key. This returns an RCData object that contains the value of the key and the metadata about that value's owner. If value in RCData was null then no value was found or the value was null.  

Object value_1 = Countly.sharedInstance().remoteConfig().getValue("key_1").value;
Object value_2 = Countly.sharedInstance().remoteConfig().getValue("key_2").value;
Object value_3 = Countly.sharedInstance().remoteConfig().getValue("key_3").value;
Object value_4 = Countly.sharedInstance().remoteConfig().getValue("key_4").value;

int int_value = (int) value_1;
double double_value = (double) value_2;
JSONArray jArray = (JSONArray) value_3;
JSONObject jobj = (JSONObject) value_4;

If you want to get all values together you can use getAllValues which returns a Map<String, RCData>. The SDK does not know the returned value type, so, it will return the Object. The developer then needs to cast it to the appropriate type. The returned values may also be JSONArrayJSONObject, or just a simple value, such as int.

Map<String, RCData> allValues = Countly.sharedInstance().remoteConfig().getAllValues();
int int_value = (int) allValues["key_1"].value ; double double_value = (double) allValues["key_2"].value; JSONArray jArray = (JSONArray) allValues["key_3"].value; JSONObject jobj = (JSONObject) allValues["key_4"].value;

RCData object has two keys: value (Object) and isCurrentUsersData (Boolean). Value holds the data sent from the server for the key that the RCData object belongs to. The isCurrentUsersData is only false when there was a device ID change, but somehow (or intentionally) a remote config value was not updated.

Class RCData {
  Object value;
  Boolean isCurrentUsersData;

Clearing Stored Values

At some point, you might like to erase all the values downloaded from the server. You will need to call one function to do so.


Global Download Callbacks

Also, you may provide a global callback function to be informed when the remote config download request is finished with remoteConfigRegisterGlobalCallback during the SDK initialization:

CountlyConfig config = new CountlyConfig(this, COUNTLY_APP_KEY, COUNTLY_SERVER_URL);
config.remoteConfigRegisterGlobalCallback(RCDownloadCallback callback);

RCDownloadCallback is called when the remote config download request is finished, and it would have the following parameters:

  • rResult: RequestResult Enum (either Error, Success or NetworkIssue)
  • error: String (error message. "null" if there is no error)
  • fullValueUpdate: boolean ("true" - all values updated, "false" - a subset of values updated)
  • downloadedValues: Map<String, RCData> (the whole downloaded remote config values)
RCDownloadCallback {
  void callback(RequestResult rResult, String error, boolean fullValueUpdate, Map<String, RCData> downloadedValues)

downloadedValues would be the downloaded remote config data where the keys are remote config keys, and their value is stored in RCData class with metadata showing to which user data belongs. The data owner will always be the current user.

You can also register (or remove) callbacks to do different things after the SDK initialization. You can register these callbacks multiple times:

// register a callback
Countly.sharedInstance().remoteConfig().registerDownloadCallback(RCDownloadCallback callback);

// remove a callback
Countly.sharedInstance().remoteConfig().removeDownloadCallback(RCDownloadCallback callback);

A/B Testing

Your users' participation in A/B tests can be coupled with or decoupled from the Remote Config feature in multiple ways. Possible ways to enroll or remove your users for A/B tests are listed below.

Enrollment on Download

You can enroll to available experiments when downloading the Remote Config values automatically. To do this you should call enrollABOnRCDownload method on the CountlyConfig object you pass for the initialization:

CountlyConfig config = new CountlyConfig(this, COUNTLY_APP_KEY, COUNTLY_SERVER_URL);
config.enrollABOnRCDownload ();

Enrollment on Access

Available starting from version 23.8.3

You can enroll to A/B tests while getting RC values from storage. You can use getValueAndEnroll while getting a single value and getAllValuesAndEnroll while getting all values to enroll to the keys that exist. If no value was stored for those keys these functions would not enroll the user. Both of these functions works the same way with their non-enrolling variants mentioned above, namely; getValue and getValues.

Enrollment on Action

To enroll a user into the A/B tests for the given keys you use the following method:

Countly.sharedInstance().remoteConfig().enrollIntoABTestsForKeys(String[] keys);

Here the keys array is the mandatory parameter for this method to work.

Exiting A/B Tests

If you want to remove users from A/B tests of certain keys you can use the following function:

Countly.sharedInstance().remoteConfig().exitABTestsForKeys(String[] keys);

Here if no keys are provided it would remove the user from all A/B tests instead.

User Feedback

There are a couple ways of receiving feedback from your users: star-rating dialog, the rating widget and the feedback widgets (survey, nps).

Star-rating dialog allows users to give feedback as a rating from 1 to 5. The rating widget allows users to rate using the same 1 to 5 rating system as well as leave a text comment. Feedback widgets (survey, nps) allow for even more textual feedback from users.


Star Rating Dialog

Star-rating integration provides a dialog for receiving users’ feedback about the application. It contains a title, a simple message explaining its uses, a 1-to-5-star meter for receiving users’ ratings, and a dismiss button in case the user does not want to give a rating.

This star rating has nothing to do with the Google Play Store ratings and reviews. It is just for getting brief feedback from users to be displayed on the Countly dashboard. If the user dismisses the star-rating dialog without providing a rating, the event will not be recorded.

The star-rating dialog's title, message, and dismiss button text may be customized either through the init function or the SetStarRatingDialogTexts function. If you don't want to override one of those values, set it to "null".

//set it through the init function
Countly.sharedInstance().init(context, serverURL, appKey, deviceID, idMode, starRatingLimit, starRatingCallback, "Custom title", "Custom message", "Custom dismiss button text");

//Use the designated function:
Countly.sharedInstance().setStarRatingDialogTexts(context, "Custom title", "Custom message", "Custom dismiss button text");

The star-rating dialog can be displayed in 2 ways:

  • Manually by the developer
  • Automatically, depending on the session count

In order to display the star-rating dialog manually, you must call the ShowStarRating function. Optionally, you may provide the callback functions. There is no limit on how many times the star-rating dialog may be displayed manually.

//show the star rating without a callback
Countly.sharedInstance().showStarRating(context, null);

//show the star rating with a callback
Countly.sharedInstance().showStarRating(context, callback)

The star-rating dialog will be displayed automatically when an application's session count reaches the specified limit, i.e. once for each new version of the application. This session count limit may be specified upon initial configuration or through the SetAutomaticStarRatingSessionLimit function. The default limit is 3. Once the star-rating dialog has been displayed automatically, it will not be displayed again, unless a new app version comes along.

You will need to pass the activity context during init in order to show the automatic star-rating dialog.

//set the rating limit through the init function
int starRatingLimit = 5;
Countly.sharedInstance().init(context, serverURL, appKey, deviceID, idMode, starRatingLimit, starRatingCallback, starRatingTextTitle, starRatingTextMessage, starRatingTextDismiss);

//set it through the designated function
Countly.sharedInstance().starRatingLimit(context, 5);

If you would like to enable the automatic star-rating function, use the SetIfStarRatingShownAutomatically function, it is disabled by default.

//enable automatic star rating

//disable automatic star rating

If you would like to have the star rating shown only once per app's lifetime and not for each new version, use the SetStarRatingDisableAskingForEachAppVersion function.

//disable star rating for each new version

//enable star rating for each new version

The star-rating callback provides functions for two events. OnRate is called when the user chooses a rating. OnDismiss is called when the user clicks the back button, clicks outside the dialog, or clicks the "Dismiss" button. The callback provided in the init function is only used when displaying the automatic star rating. Only the provided callback will be used for the manual star rating.

StarRatingCallback callback = new StarRatingCallback() {
    public void OnRate(int rating) {
      //the user rated the app

    public void OnDismiss() {
      //the star rating dialog was dismissed

Rating Widget

The rating widget shows a server configured widget to your user devices.


It's possible to configure any of the shown text fields and replace them with a custom string of your choice.

In addition to a 1 to 5 rating, users may also leave a text comment along with an email, should the user desire to be contacted by the app developer.

Trying to show the rating widget is a single call, but, in reality, it’s a two-step process. Before it is displayed, the SDK attempts to contact the server to receive more information regarding the dialog. Therefore, a network connection is needed.

You may try to show the widget after you have initialized the SDK. To do so, you will first need to receive the widget ID from your server:


Using the widget ID, you may call the function to show the widget popup:

String widgetId = "xxxxx";
String closeButtonText = "Close";
Countly.sharedInstance().ratings().presentRatingWidgetWithID(widgetId, closeButtonText, activity, new FeedbackRatingCallback() {
  public void callback(String error) {
    if(error != null){
      Toast.makeText(activity, "Encountered error while showing raging widget dialog: [" + error + "]", Toast.LENGTH_LONG).show();

Manual Rating Reporting

You may want to display your own custom UI to query users about the information in the rating widget. In case you do that, you would then report that rating result manually. To do that you would use the following call:

String widgetId = "5f15c01425f83c169c33cb65";
int rating = 3;
String email = "foo@bar.garr";
String comment = "Ragnaros should watch out";
Boolean userCanBeContacted = true;
Countly.sharedInstance().ratings().recordRatingWidgetWithID(widgetId, rating, email, comment, userCanBeContacted);

Feedback Widget

It is possible to display 3 kinds of feedback widgets: nps, survey and rating. All widgets are shown as webviews and should be approached using the same methods.

Before any feedback widget can be shown, you need to create them in your countly dashboard.

After you have created widgets at your dashboard you can reach their related information as a list, corresponding to the current user's device ID, by providing a callback to the getAvailableFeedbackWidgets method, which returns the list as the first parameter and error as the second:

Countly.sharedInstance().feedback().getAvailableFeedbackWidgets(new RetrieveFeedbackWidgets() {
@Override public void onFinished(List<CountlyFeedbackWidget> retrievedWidgets, String error) {
// error handling here // do something with the returned list here like pick a widget and then show that widget etc...

The objects in the returned list would look like this:

class CountlyFeedbackWidget {
public String widgetId;
public FeedbackWidgetType type;
public String name;
public String[] tags;

Here all the values are same with the values that can be seen at your Countly server like the widget ID, widget type, widget name and the tags you have passed while creating the widget. Tags can contain information that you would like to have in order to keep track of the widget you have created. Its usage is totally left to the developer.

Potential 'type' values are:

FeedbackWidgetType {survey, nps, rating}

After you have decided which widget you want to display, you would provide that object to the following function as the first parameter. Second parameter is app context, third is the close button text (if null mo close buttom would be shown) and third is a callback incase an error happens:

Countly.sharedInstance().feedback().presentFeedbackWidget(chosenWidget, context, "Close", new FeedbackCallback() {
    // maybe show a toast when the widget is closed

@Override public void onFinished(String error) {
// error handling here

Manual Reporting

There might be some cases where you might want to use the native UI or a custom UI you have created instead of our webview solution. At those times you would want to request all the information related to that widget and then report the result manually.

For a sample integration, have a look at our sample app at our github repo.

Initial steps for manually reporing your widget results are same with the steps you take to display a rating widget. First you would need to retrieve the available widget list with the previously mentioned getAvailableFeedbackWidgets method. After that you would have a list of possible CountlyFeedbackWidget objects. You would pick the widget you want to display and pass that widget object to the function below as the first parameter. Secong paramater is a callback that would return the widget data as first parameter and the error as second:

Countly.sharedInstance().feedback().getFeedbackWidgetData(chosenWidget, new RetrieveFeedbackWidgetData() {
@Override public void onFinished(JSONObject retrievedWidgetData, String error) {


Here the retrievedWidgetData would yield to a JSON Object with all of the information you would need to present the widget by yourself.

For how this retrievedWidgetData would look like and in depth information on this topic please check our detailed article here.

After you have collected the required information from your users with the help of the retrievedWidgetData you have recieved, you would then package the responses into a Map<String, Object>, and then pass it (reportedResult) together with the widget object you picked from the retrieved widget list (widgetToReport) and the retrievedWidgetData to report the feedback result with the following call:

//this contains the reported results
Map<String, Object> reportedResult = new HashMap<>();

// You would fill out the results here. That step is not displayed in this sample check the detailed documentation linked above

//report the results to the SDK
Countly.sharedInstance().feedback().reportFeedbackWidgetManually(widgetToReport, retrievedWidgetData, reportedResult);

If the user would have closed the widget, you would report that by passing a "null" as the reportedResult.

User Profiles

Available with Enterprise Edition, User Profiles is a tool that helps you identify users, their devices, event timelines, and application crash information. User Profiles may contain any information you either collect or is collected automatically by the Countly SDK.

You may send user-related information to Countly and let the Countly dashboard show and segment this data. You may also send a notification to a group of users. For more information about User Profiles, review this documentation.

You would call Countly.sharedInstance().userProfile().to see the available functionality for modifying user properties.

The usual workflow would include calling Countly.sharedInstance().userProfile().setProperty(key, value)function in order to provide information regarding the current user. These can either be the predefined fields or any custom fields you would want to set. After you have provided the user profile information, you must save it by calling This would then create a request and send it to the server.

// Update the user profile with multiple values
Map<String, Object> userInformation = new HashMap<>();
// Set user information
// ...
Countly.sharedInstance().userProfile().setProperties(userInformation); Countly.sharedInstance().userProfile().save(); //Update the user profile by setting multiple values in a map Map<String, String> setValues = new HashMap<>(); // Set user information in the map
// ... Countly.sharedInstance().userProfile().setProperties(setValues); Countly.sharedInstance().userProfile().save();

The keys for predefined user data fields are as follows:

Key Type Description
name String User's full name
username String User's nickname
email String User's email address
organization String User's organization name
phone String User's phone number
picture String URL to avatar or profile picture of the user
picturePath String Local path to the user's avatar or profile picture
gender String User's gender as M for male and F for female
byear String User's year of birth as integer

Using "" for strings or a negative number for 'byear' will effectively delete that property.

You may use any key values to be stored and displayed on your Countly backend for custom user properties. Note: keys with . or $ symbols will have those symbols removed.

Modifying Data

Additionally, you may perform different manipulations on your custom data values, such as incrementing the current value on a server or storing an array of values under the same property.

You will find the list of available methods below:

//set one custom properties
Countly.sharedInstance().userProfile().setProperty("test", "test");
//increment used value by 1
//increment used value by provided value
Countly.sharedInstance().userProfile().incrementBy("used", 2);
//multiply value by provided value
Countly.sharedInstance().userProfile().multiply("used", 3);
//save maximal value
Countly.sharedInstance().userProfile().saveMax("highscore", 300);
//save minimal value
//set value if it does not exist
Countly.sharedInstance().userProfile().setOnce("tag", "test");
//insert value to array of unique values
Countly.sharedInstance().userProfile().pushUnique("type", "morning");
//insert value to array which can have duplocates
Countly.sharedInstance().userProfile().push("type", "morning");
//remove value from array
Countly.sharedInstance().userProfile().pull("type", "morning");

//send provided values to server

In the end, always call Countly.sharedInstance().userProfile().save() to send them to the server.

Orientation Tracking

To record your applications orientation changes, you need to enable it on your init object like:


You need to add this to all of your activities where you want to track orientation:


Inside of your manifest, it would look something like this:


To finish your setup for orientation tracking, you need to set up the android callback for "onConfigurationChanged". In those you would have to call "Countly.sharedInstance().onConfigurationChanged(newConfig)". You may set it up similarly to this:

public void onConfigurationChanged (Configuration newConfig){

Application Performance Monitoring

This SDK provides a few mechanisms for APM. To browse some of the provided functionality, check the returned interface from here:


While using APM calls, you have the ability to provide trace keys by which you can track those parameters in your dashboard. Those keys have to abide by the following regex:


In short, only Latin letters, numbers, and underscores can be used. The key can not start with an underscore or number. The key also has to be shorter than 32 characters.

Custom Traces

Currently, you can use custom traces to record the duration of application processes. At the end of them, you can also provide any additionally gathered data.

The trace key uniquely identifies the thing you are tracking and the same name will be shown in the dashboard. The SDK does not support tracking multiple events with the same key.

To start a custom trace, use:

Countly.sharedInstance().apm().startTrace(String traceKey);

To end a custom trace, use:

Map<String, Integer> customMetric = new HashMap();
customMetric.put("ABC", 1233);
customMetric.put("C44C", 1337);

Countly.sharedInstance().apm().endTrace(String traceKey, customMetric);

The provided Map of integer values that will be added to that trace in the dashboard.

Network Traces

You can use the APM to track your requests.

Call this just before making your network request:

Countly.sharedInstance().apm().startNetworkRequest(String networkTraceKey, String uniqueId);

`NetworkTraceKey` would be a unique identifier of the API endpoint you are targeting. `UniqueId` is an identifier for requests for a specific traceKey. In case you have overlapping network requests, you would have a unique id for each of the requests. `NetworkTraceKey` and `UniqueId` are used as a pair to uniquely identify the request you are making.

Call this after your network request is done:

Countly.sharedInstance().apm().endNetworkRequest(String networkTraceKey, String uniqueId, int responseCode, int requestPayloadSize, int responsePayloadSize);

You would provide the same `NetworkTraceKey` and `UniqueId` as starting the request and then also provided the received response code, sent payload size in bytes, and received payload size in bytes.

Automatic Device Traces

Currently, the Android SDK provides 3 automatic traces:

  • App start time
  • App time in the background
  • App time in foreground

To record app start time you need to implement 3 things.

First, you must enable this feature in config on init:


Second, you must call `Countly.applicationOnCreate();` right after your application classes `onCreate` like:

public class App extends Application {
public void onCreate() {

Third, you must initialize countly in your apps Application onStart callback.

If you do this, you will get the correct on start times.

App Time in Background / Foreground

Countly will record the time your users spend in the foreground and background. For this to work, your users need to be given any consent. You also need to provide your Application class to your config object with "setApplication" during init.

User Consent

In an effort to comply with GDPR, starting from 18.04, Countly provides ways to toggle different Countly features on/off depending on the given consent.

More information about GDPR can be found here.

Setup During Init

The requirement for consent is disabled by default. To enable it, you will have to call setRequiresConsent with true before initializing Countly.

CountlyConfig config = new CountlyConfig(this, COUNTLY_APP_KEY, COUNTLY_SERVER_URL);

By default, no consent is given. That means that if no consent is enabled, Countly will not work and no network requests related to its features will be sent. When the consent status of a feature is changed, that change will be sent to the Countly server.

For all features, except push, consent is not persistent and will have to be set each time before Countly init. Therefore, the storage and persistence of the given consent falls on the SDK integrator.

Consent for features may be given and revoked at any time, but if it is given after Countly init, some features may only work in part.

If consent is removed, but the appropriate function can't be called before the app closes, it should be done upon the next app start, so that any relevant server-side features may be disabled (such as the reverse geo IP for location).

Feature names in the Android SDK are stored as static fields in the class called CountlyFeatureNames.

The current features are:

* sessions - tracking when, how often and how long users use your app.

*events - allow sending events to the server.

* views - allow the tracking of which views user visits.

*location - allow the sending of location information.

* crashes - allow the tracking of crashes, exceptions, and errors.

*attribution - allow tracking of which campaign did the user come from.

* users - allow the collecting/providing of user information, including custom properties.

*push - allow push notifications.

* starRating - allow their rating and feedback to be sent.

*apm - allow usage of APM features and collection of APM related. data

* feedback - allow to show the survey and nps feedback widgets.

* remoteConfig - allow to download remote config values from your server.

Changing Consent

There are 3 ways of changing feature consent:

  • giveConsent/removeConsent - gives or removes consent to a specific feature.
// give consent to "sessions" feature
Countly.sharedInstance().giveConsent(new String[]{Countly.CountlyFeatureNames.sessions});

// remove consent from "sessions" feature
Countly.sharedInstance().removeConsent(new String[]{Countly.CountlyFeatureNames.sessions});
  • setConsent - set consent to a specific (true/false) value
// give consent to "sessions" feature
Countly.sharedInstance().setConsent(new String[]{Countly.CountlyFeatureNames.sessions}, true);

// remove consent from "sessions" feature
Countly.sharedInstance().setConsent(new String[]{Countly.CountlyFeatureNames.sessions}, false);
  • setConsentFeatureGroup - set consent for a feature group to a specific (true/false) value
// prepare features that should be added to the group
String[] groupFeatures = new String[]{ Countly.CountlyFeatureNames.sessions, Countly.CountlyFeatureNames.location };

String groupName = "featureGroup1";

// give consent to "sessions" and "location" feature with a single consent group call
Countly.sharedInstance().setConsentFeatureGroup(groupName, true);

// remove consent from "sessions" and "location" feature with a single consent group call
Countly.sharedInstance().setConsentFeatureGroup(groupName, false);

Feature Groups

Features may be put into groups. By doing this, you may give/remove consent to multiple features in the same call. They may be created using createFeatureGroup. Those groups are not persistent and must be created on every restart.

// prepare features that should be added to the group
String[] groupFeatures = new String[]{ Countly.CountlyFeatureNames.sessions, Countly.CountlyFeatureNames.location };

// create the feature group
Countly.sharedInstance().createFeatureGroup("groupName", groupFeatures);

Security and Privacy

Parameter Tamper Protection

You may set the optional salt to be used for calculating the checksum of requested data which will be sent with each request, using the &checksum field. You will need to set exactly the same salt on the Countly server. If the salt on the Countly server is set, all requests would be checked for the validity of the &checksum field before being processed.

CountlyConfig config = new CountlyConfig(this, COUNTLY_APP_KEY, COUNTLY_SERVER_URL);

SSL Certificate Pinning

Public key and certificate pinning are techniques that improve communication security by eliminating the threat of man-in-the-middle attack (MiM) in SSL connections. 

When you supply a list of acceptable SSL certificates to Countly SDK with either countlyConfig.enablePublicKeyPinning() or countlyConfig.enableCertificatePinning(), it will ensure that connection is made with one of the public keys specified or one of the certificates specified respectively. Using whole certificate pinning is somewhat safer, but using public key pinning is preferred since certificates can be rotated and do expire while public keys don't (assuming you don't change your CA).

Pinning is done during init through the CountlyConfig object.

To get the current public key or whole certificate from your server you can use one of these snippets (replace with your server name):

//get the public key
openssl s_client -connect | openssl x509 -pubkey -noout
//get the list of certificates
openssl s_client -connect -showcerts

In the certificate case, the first entry would be the certificate for your server (what you need to enter into SDK configuration) and the rest would be the chain of trust to the root certificate authority.

Here is an example of public key pinning for the server.

//sample certificate for the countly try server
String[] certificates = new String[] {
+ "byBSU0EgRG9tYWluIFZhbGlkYXRpb24gU2VjdXJlIFNlcnZlciBDQTAeFw0yMDA2MD"
+ "io3YfkwXO2w8u9lnw60J4JpPNn9OnGcxdM+sqbXKU3jTdjY4j3yaA6NlWibq2jU2x6"
+ "HT2sS+I5gFFE/6tO53WqjoMk48i3FkyoJDittwtQrVaRGcP8RjJH0pfXaP+JLrLAgg"
+ "HuW3tCFqYzkWi3uLGVjQbSIRNiXsM3FI0UMEa/x1I3U4hLjMjH28KagZbZLWnHOvks"
+ "AvGLg3xQkS+GSQ+6ARZ2/bGh5O9q4hCCCk0/PpwAXmrOnWtwrNuwHcCDOvuB22JxLd"
+ "t8jQDYrjwtJIvq4Yut8FQPv/75SKoETWWHyxe0x5NsB34UwA/BAgMBAAGjggNsMIID"
+ "lnby5jb20vU2VjdGlnb1JTQURvbWFpblZhbGlkYXRpb25TZWN1cmVTZXJ2ZXJDQS5j"
+ "QCIEErTN/aGJ8LV9brGklKeGAXMg1EN/FUxXDu13kNfXhcAiBrKMYe+W4flPyuLNm5"
+ "jp6FJwtUTZPNpZ+TmM40dRdwjQB0AN+lXqtogk8fbK3uuF9OPlrqzaISpGpejjsSwC"
+ "BEXCpzAAABcnBMncsAAAQDAEUwQwIfEYSpsSDtKpmj9ZmRWsx73G622N74v09JDjzP"
+ "bkg9RQIgUelIqSwqu69JanH7losrqTTsjwNv+3QJBNJ6GxJKkh0AdgBvU3asMfAxGd"
+ "97R+z2zONMUq1XsDP5aoAiutZG4XxuQ6wAIgW1p6XS3az4CCqjwbDKxL9qEnw8fWd+"
+ "yLx2skviSsTS0AdwApeb7wnjk5IfBWc59jpXflvld9nGAK+PlNXSZcJV3HhAAAAXJw"
+ "AQB2Ar1h2X/S4qsVlw0gEbXO//6Rj8mTB4BFW6c5r84n0vTwvA78h003eX00y0ymxO"
+ "i5hkqB8gd1IUSWP1R1ijYtBVPdFi+SsMjUsB5NKquQNlWpo0GlFjRlcXnDC6R6toN2"
+ "QixJb47VM40Vmn2g0ZuMGfy1XoQKvIyRosT92jGm1YcF+nLEHBDr+89apZ8sUpFfWo"
+ "AnCom+8sBGwje6zP10eBbprHyzM8snvdwo/QNLAzLcvVNKP+Sr4H7HKzec3g1+THI0"
+ "M72TzoguJcOZQEI6Pd+FIP5Xad53rq4jCtRGwYrsieH49a3orBnkkJvUKni+mtkxMb"
+ "PTJ7eeMmX9g/0h"

CountlyConfig countlyConfig = new CountlyConfig(getApplicationContext(), "c4608d0a021b1cef0f8cb031f51200e9cbe48dd4", "");

In case you get a CertificateException with "Public keys didn't pass checks" that means the certificate or public key for the reached server did not match to any one of the provided ones. Usually, it means that your provided certificate is wrong.

In case you encounter some other certificate or SSL related exception, here is a list of the common reasons for issues.

In case of those issues, sometimes a good way of exploring the cause of the problem further is the same openssl certificate command:

openssl s_client -connect -showcerts

It's error codes can sometimes lead you to a solution.

A common issue, which can be encountered is that the server's certificate does not contain the full chain of trust in it and it shows only 1 entry. In such cases, this may be helpful.

Using Proguard

Proguard obfuscates the Messaging classes. If you use Countly Messaging in your application, you will need to add the following lines to your Proguard rules file:

-keep class** {*; }

More info can be found here.

Other Features and Notes

SDK Config Parameters Explained

These are the methods that lets you set values in your Countly config object:

  • setContext(Context context) - Mandatory. Sets Android context.
  • setServerURL(String serverURL) - Mandatory. Sets the URL of the Countly server to submit data to.
  • setAppKey(String appKey) - Mandatory. Sets the app key for the application being tracked.
  • setDeviceId(String deviceID) - Sets the unique ID for the device the app is running on. Null means that Countly will use OpenUDID or Google Advertising ID.
  • setIdMode(DeviceIdType idMode) - Sets the device ID generation strategy Countly should use (OpenUDID or Google Advertising ID).
  • setStarRatingSessionLimit(int starRatingLimit) - Sets the limit after how many sessions the automatic star rating dialog is shown.
  • setStarRatingCallback(StarRatingCallback starRatingCallback) - Sets the callback function that will be called from the automatic star rating dialog.
  • setStarRatingTextTitle(String starRatingTextTitle) - Sets the title text for the star rating dialogs.
  • setStarRatingTextMessage(String starRatingTextMessage) - Sets the message text for the star rating dialogs.
  • setStarRatingTextDismiss(String starRatingTextDismiss) - Sets the dismiss button text for the star rating dialogs.
  • setLoggingEnabled(boolean enabled) - Enables or disables internal debugging logs.
  • enableCrashReporting() - Enables uncaught crash reporting.
  • setViewTracking(boolean enable) - Enables or disables automatic view tracking.
  • setAutoTrackingUseShortName(boolean enable) - Enables or disables the use of short names for automatic activity tracking.
  • setAutomaticViewSegmentation(Map<String, Object> segmentation) - Sets the automatic view segmentation.
  • setAutoTrackingExceptions(Class[] exceptions) - Sets activities to be excluded from automatic view tracking.
  • addCustomNetworkRequestHeaders(Map<String, String> customHeaderValues) - Adds custom header key/value pairs to each request.
  • setPushIntentAddMetadata(boolean enable) - Enables or disables adding metadata to push intents.
  • setRemoteConfigAutomaticDownload(boolean enabled, RemoteConfigCallback callback) - If enabled, automatically downloads the newest remote config values.
  • setRequiresConsent(boolean shouldRequireConsent) - Set if consent should be required.
  • setConsentEnabled(String[] featureNames) - Sets which features are enabled in case consent is required.
  • setHttpPostForced(boolean isForced) - Set the override for forcing to use HTTP POST for all connections to the server.
  • enableTemporaryDeviceIdMode() - Enable temporary device ID mode.
  • setCrashFilterCallback(CrashFilterCallback callback) - Set crash filter callback.
  • setParameterTamperingProtectionSalt(String salt) - Set parameter tampering protection salt.
  • setTrackOrientationChanges(boolean shouldTrackOrientation) - Set track orientation changes.
  • setRecordAllThreadsWithCrash() - Set record all threads with crash.
  • setEnableAttribution() - Enables or disables attribution.
  • enablePublicKeyPinning() - Allows public key pinning by providing a list of SSL certificates.
  • enableCertificatePinning() - Allows certificate pinning by providing a list of SSL certificates.
  • setShouldIgnoreAppCrawlers() - Specifies if the Countly SDK should ignore app crawlers.
  • setAppCrawlerNames() - Specifies the names of app crawlers to be ignored.
  • setEventQueueSizeToSend() - Sets the threshold for event grouping.
  • enableManualSessionControl() - Enables manual session control.
  • setCustomCrashSegment() - Sets custom crash segmentation information to be added to all recorded crashes.
  • setRecordAllThreadsWithCrash() - Sets record all threads with crash.
  • checkForNativeCrashDumps(boolean checkForDumps) - Set the check for native crash dumps.
  • setUpdateSessionTimerDelay(int delay) - Sets the interval for the automatic session update calls (min value 1 sec, max value 10 min).
  • setCountlyStore(CountlyStore store) - Sets the Countly store for use during testing.
  • setDisableUpdateSessionRequests(boolean disable) - Disables periodic session time updates.
  • setIfStarRatingDialogIsCancellable(boolean isCancellable) - Sets if the star rating dialog is cancellable.
  • setIfStarRatingShownAutomatically(boolean isShownAutomatically) - Sets if the star rating should be shown automatically.
  • setStarRatingDisableAskingForEachAppVersion(boolean disableAsking) - Sets if the star rating is shown only once per app lifetime.
  • setApplication(Application application) - Sets the link to the application class.
  • setRecordAppStartTime(boolean recordAppStartTime) - Enables the recording of the app start time.
  • setDisableLocation() - Disables location tracking.
  • setLocation(String country_code, String city, String gpsCoordinates, String ipAddress) - Sets location parameters.
  • setMetricOverride(Map<String, String> providedMetricOverride) - Sets the metrics you want to override or additional custom metrics you want to provide. For more information on this, check here.
  • setAppStartTimestampOverride(long appStartTimestampOverride) - Overrides the app start timestamp.
  • enableManualAppLoadedTrigger() - Enables manual trigger of the moment when the app has finished loading.
  • enableManualForegroundBackgroundTriggerAPM() - Enables manual control of triggers.
  • setLogListener(ModuleLog.LogCallback logCallback) - Adds a log callback that duplicates all logs done by the SDK.
  • setMaxRequestQueueSize(int newMaxSize) - Sets the new maximum size for the request queue.
  • setDirectAttribution(String campaignType, String campaignData) - Reports direct user attribution.
  • setIndirectAttribution(Map<String, String> attributionValues) - Reports indirect user attribution.
  • setUserProperties(Map<String, Object> userProperties) - Provides user properties that would be sent as soon as possible.
  • enableExplicitStorageMode() - If this mode is enabled then the SDK not write the request and event queues to disk until the explicit write signal is given.

Setting Event Queue Threshold

Events get grouped together and are sent either every minute or after the unsent event count reaches a threshold. By default it is 10. If you would like to change this, call:


Setting Maximum Request Queue Size

When you initialize Countly, you can specify a value for the setMaxRequestQueueSize flag. This flag limits the number of requests that can be stored in the request queue when the Countly server is unavailable or experiencing connection problems.

If the server is down, requests sent to it will be queued on the device. If the number of queued requests becomes excessive, it can cause problems with delivering the requests to the server, and can also take up valuable storage space on the device. To prevent this from happening, the setMaxRequestQueueSize flag limits the number of requests that can be stored in the queue.

If the number of requests in the queue reaches the setMaxRequestQueueSize limit, the oldest requests in the queue will be dropped, and the newest requests will take their place. This ensures that the queue doesn't become too large, and that the most recent requests are prioritized for delivery.

If you do not specify a value for the setMaxRequestQueueSize flag, the default setting of 1,000 will be used.


Checking If the SDK Has Been Initialized

In case you would like to check if init has been called, you may use the following function:



Countly Attribution Analytics allows you to measure your marketing campaign performance by attributing installs from specific campaigns. This feature is available for the Enterprise Edition, but currently server side support for this is limited.

For more information about how to set up your campaigns, please review this documentation.

To report install attribution, you would perform the following request:

Countly.sharedInstance().attribution().recordDirectAttribution("countly", "{'cid':'campaign_id', 'cuid':'campaign_user_id'}");

In the place of "campaign_id" you would put your retrieved campaign ID value, and in place of "campaign_user_id" you would put your campaign user ID.

For information on how to get these install attribution values, we recommend looking into "InstallReferrerClient".

If you would want to record the advertising ID of the user, you would execute the following code with the retrieved value:

Map<String, String> attributionValues = new HashMap<>();
attributionValues.put(AttributionIndirectKey.AdvertisingID, "valid_advertising_id_value");



If the data sent to the server is short enough, the SDK will use HTTP GET requests. To override that behavior so that HTTP POST requests are used in all cases, you will need to set "setHttpPostForced" flag as true in your init config.

// enable it at your init config
CountlyConfig config = (new CountlyConfig(appC, COUNTLY_APP_KEY, COUNTLY_SERVER_URL));

// or set it to false

Custom HTTP Header Values

In case you would like to add custom header key/value pairs to each request sent to the Countly server, you may make the following call:

HashMap<String, String> customHeaderValues = new HashMap<>();
customHeaderValues.put("foo", "bar");


The provided values will override any previously stored value pairs. In case you would like to erase any previously stored pairs, provide null.

Custom Metrics

During some specific circumstances, like beginning a session or requesting remote config, the SDK is sending device metrics.

It is possible for you to either override the sent metrics (like the application version for some specific variant) or provide either your own custom metrics. If you are providing your own custom metrics, you would need your own custom plugin server-side which would interpret it appropriately. If there is no plugin to handle those custom values, they will be ignored.

//provide custom metric values
Map<String, String> metricOverride = new HashMap<>();
metricOverride.put("SomeKey", "123");
metricOverride.put("_app_version", "custom_version-123");


For more information on the specific metric keys used by Countly, check here.

Log Listener

Android SDK lets you handle its internal logs by allowing you to provide a callback to listen to its log output. This callback must be put inside the Countly config object with the help of the setLogListener() method. This callback should return two parameters: first, the String log message, and second, the log level enum. Using these two pieces of information, you should be able to do anything you see fit with these logs.

An example usage:

 CountlyConfig config = (new CountlyConfig(this, COUNTLY_APP_KEY, COUNTLY_SERVER_URL))
            .setLogListener(new ModuleLog.LogCallback() {
                @Override public void LogHappened(String logMessage, ModuleLog.LogLevel logLevel) {
                    // do something according to the log level
                    switch (logLevel) {
                        case Verbose:
                            // do something
                        case Debug:
                            // do something
                        case Info:
                            // do something
                        case Warning:
                            // do something
                        case Error:
                            // do something

Receiving and Showing Badge Numbers from Push Notifications

While showing badges isn't supported natively for versions before Android O, there are some devices and launchers that support it. Therefore, you may want to implement such a feature in your app. However, not all devices will support badges.

While creating a new message in the messaging overview and preparing its content, there is an optional prompt called "Add iOS badge". You may use this prompt to also send badges to Android devices.

In order to receive this badge number in your application, you must subscribe to the broadcasts about received messages. There you will be informed about all received push notifications using Message and the bundle. The badge number is sent with the key "badge". You may use it to extract the badge number from the bundle received and then use it to display badge numbers with your implementation of choice.

In the example below, we use a badge library called ShortcutBadger, which is used for showing badge notifications on Android devices. You can reach instructions on how to implement it into your Android project here.

/** Register for broadcast action if you need to be notified when Countly message received */
messageReceiver = new BroadcastReceiver() {
    public void onReceive(Context context, Intent intent) {
        Message message = intent.getParcelableExtra(CountlyMessaging.BROADCAST_RECEIVER_ACTION_MESSAGE);
        Log.i("CountlyActivity", "Got a message with data: " + message.getData());

        //Badge related things
        Bundle data = message.getData();
        String badgeString = data.getString("badge");
        try {
            int badgeCount = Integer.parseInt(badgeString);

            boolean succeded = ShortcutBadger.applyCount(getApplicationContext(), badgeCount);
            if(!succeded) {
                Toast.makeText(getApplicationContext(), "Unable to put badge", Toast.LENGTH_SHORT).show();
        } catch (NumberFormatException exception) {
            Toast.makeText(getApplicationContext(), "Unable to parse given badge number", Toast.LENGTH_SHORT).show();
IntentFilter filter = new IntentFilter();
registerReceiver(messageReceiver, filter);

Checking If onStart Has Been Called

For some applications, there might a use case where the developer would like to check if the Countly SDK onStart function has been called. To do so, they may use the following call:


Ignoring App Crawlers

Sometimes server data might be polluted with app crawlers which are not real users, and you would like to ignore them. Starting from the 17.05 release, it's possible to ignore app crawlers by filtering on the app level. The current version does that, using device names. Internally, the Countly SDK has a list of crawler device names. If a device name matches one from that list, no information is sent to the server.

At the moment, that list has only one entry: "Calypso AppCrawler". In the future we might add more crawler device names if such are reported. If you have encountered a crawler that is not on that list, and you would like to ignore it, you may add it to your SDK list yourself by calling addAppCrawlerName.

Currently, the SDK ignores crawlers by default. If you would like to change this setting, use ifShouldIgnoreCrawlers. If you would like to check if the current device was detected as a crawler, use isDeviceAppCrawler. Detection is done in the init function, meaning you would have to add the crawler names before that and perform the check after.

CountlyConfig config = new CountlyConfig(this, COUNTLY_APP_KEY, COUNTLY_SERVER_URL);

//set that the sdk should ignore app crawlers config.setShouldIgnoreAppCrawlers(true); //set that the sdk should not ignore app crawlers config.setShouldIgnoreAppCrawlers(false); //add app crawler device names to ignore config.setAppCrawlerNames(new String[] { "App Crawler" }); //returns true if this device is detected as a app crawler and false otherwise Countly.sharedInstance().requestQueue().isDeviceAppCrawler();

Interacting with the Internal Request Queue

When recording events or activities, the requests don't always get sent immediately. Events get grouped together and sometimes there is no connection to the server and the requests can't be sent.

There are two ways how to interact with this request queue at the moment. 

You can force the SDK to try to send the requests immediately:

//Doing internally stored requests

This way the SDK will not wait for its internal triggers and it will try to empty the queue on demand.

There are some circumstances where you would want to delete all stored requests. Then you would call:

//Delete all stored requests in queue

Direct Request

This feature allows you to create custom functionality or implement features that the SDK might be lacking at that moment.

This feature should not be used lightly as improper usage can lead to problems.

This exposes a call where you can provide custom key/value pairs with Map<String, String>. These will be added to a base request created by the SDK. The base parameters will have things like time-related fields, device ID, app key, checksums, etc. These base parameters are protected fields and can't be overridden.

If consent would be required then the SDK will make sure that any consent has been given. The SDK will not perform any additional consent checks. It is up to the developer to make sure that they have the right consent to record the information they are trying to record.

These key/value pairs should be of simple string or stringified JSON. The simplest way to pass a stringified JSON is to create a JSONObject/JSONArray and call the toString() function on it to convert it to a stringified JSON.

Map<String, String> requestMap = new HashMap<>();
requestMap.put("city", "Istanbul");
requestMap.put("country_code", "TR");
requestMap.put("ip_address", "41.0082,28.9784");

try {
JSONObject event = new JSONObject();
event.putOpt("key", "test");
event.putOpt("count", "5");
event.putOpt("sum", "2");
event.putOpt("dur", "2000");

JSONObject ffJson = new JSONObject();
ffJson.putOpt("type", "FF");
ffJson.putOpt("start_time", 123456789);
ffJson.putOpt("end_time", 123456789);

JSONObject skipJson = new JSONObject();
skipJson.putOpt("type", "skip");
skipJson.putOpt("start_time", 123456789);
skipJson.putOpt("end_time", 123456789);

JSONObject resumeJson = new JSONObject();
resumeJson.putOpt("type", "resume_play");
resumeJson.putOpt("start_time", 123456789);
resumeJson.putOpt("end_time", 123456789);

JSONArray trickPlay = new JSONArray();

JSONObject segmentation = new JSONObject();
segmentation.putOpt("trickplay", trickPlay);
event.putOpt("segmentation", segmentation);

JSONArray events = new JSONArray();
} catch (JSONException e) {

Explicit Storage Mode

The Explicit Storage Mode is a feature that allows you to control the frequency of writes to your device's storage.

With this mode enabled, the Countly SDK's request and event queues will be stored only in memory and will not be automatically persisted to storage when changes occur. Instead, the host app must explicitly signal when the queues should be persisted to storage.

Please note that using this mode increases the risk of data loss and data duplication if persistence synchronization is not implemented correctly.

To enable Explicit Storage Mode during initialization, use the following configuration option:


To write the memory queues to storage, use the following method:


If you want know if any writes were performed, you can also use the following variant. It allows you to set a callback that would inform you if anything was written to storage. If your memory cache state would be the same as your perisent storage state, no writes would be performed.

Countly.sharedInstance().requestQueue().esWriteCachesToPersistence(new ExplicitStorageCallback() {
@Override public void WriteToStorageFinished(boolean writeWasPerformed) {
if (writeWasPerformed) {
Log.d(Countly.TAG, "Memory cache ouf of sync with persistent storage. New state was written to storage.");
} else {
Log.d(Countly.TAG, "Memory cache matches persistent storage. No writes were performed.");

Like mentioned before, inpropper usage can lead to data loss or data duplication.

Data loss can occur when you have recorded new data and there is no or slow connection to your server. If your app would crash or exit before the SDK is able to send that data or before you had the ability to call esWriteCacheToStorage , that information would be lost.

Data duplication can occur when you have recorded data and have called esWriteCacheToStorage before it is sent to your server. This would then persist the "full" queues to storage. After this point the data would have been successfully sent to your server, but then no call would be made to esWriteCacheToStorage before the app crashes or exits. During the next init of the SDK it would then load the persistent state from storage to memory and try sending those requests. When that would happen, the SDK would attempt to send requests that were already successfully sent to the server.

We recommend using Explicit Storage Mode only in scenarios where reducing the frequency of writes to storage is critical to the performance of your app. In other scenarios, we recommend using the default storage behavior provided by the Countly SDK.

Server Configuration

This is an experimental feature!

You can make your SDK fetch some configurations you have set in your Countly server by setting enableServerConfiguration during init:


A/B Testing Variant Information

You can access all the A/B test variants for your Countly application within your mobile app. This information can be useful while testing your app with different variants. There are four calls you can use for downloading, accessing, and enrolling for your variants.

Downloading Test Variants

You can download a map of all A/B testing parameters (keys) and variants associated with it:

Countly.sharedInstance().remoteConfig().TestingDownloadVariantInformation(RCVariantCallback completionCallback)

You can provide an RCVariantCallback (which is optional) to be called when the fetching process ends. Depending on the situation, this would return a RequestResponse Enum (Success, NetworkIssue, or Error) as the first parameter and a String error as the second parameter if there was an error ("null" otherwise). A sample usage would be like this:

Countly.sharedInstance().remoteConfig().TestingDownloadVariantInformation(new RCVariantCallback() {
    public void callback(RequestResponse result, String error) {
        if (result == RequestResponse.Success) {
            // do sth after the success
        } else {
            // do sth after failure

Accessing Fetched Test Variants

When test variants are downloaded, they are saved to the memory. If the memory is erased, you must download the variants again. So a common flow is to use the fetched values right after fetching them. To access all fetched values, you can use:


This would return a Map<String, String[]> where a test's parameter is associated with all variants under that parameter. The parameter would be the key, and its value would be a String Array of variants. For example:

  "key_1" : ["variant_1", "variant_2"],
  "key_2" : ["variant_3"]

Or instead you can get the variants of a specific key:

Countly.sharedInstance().remoteConfig().testingGetVariantsForKey(String valueKey)

This would only return a String Array (String[]) of variants for that specific key. If no variants were present for a key, it would return an empty array. A typical result would look like this:

["variant_1", "variant_2"]

Enrolling For a Variant

After fetching A/B testing parameters and variants from your server, next you would like to enroll the user to a specific variant. To do this, you can use the following method:

Countly.sharedInstance().remoteConfig().testingEnrollIntoVariant(String keyName, String variantName, RCVariantCallback completionCallback)

Here the 'valueKey' would be the parameter of your A/B test, and 'variantName' is the variant you have fetched and selected to enroll for. The RCVariantCallback callback function is optional and works the same way as explained above in the Downloading Test Variants section.

Drop Old Requests

Available starting from version 23.8.3

If you are concerned about your app being used sparsely over a long time frame, old requests inside the request queue might not be important. If, for any reason, you don't want to get data older than a certain timeframe, you can configure the SDK to drop old requests:


By using the setRequestDropAgeHours method while configuring the SDK initialization options, you can set a timeframe (in hours) after which the requests would be removed from the request queue. For example, by setting this option to 10, the SDK would ensure that no request older than 10 hours would be sent to the server.


What Information is Collected by the SDK

The following description mentions data that is collected by SDK's to perform their functions and implement the required features. Before any of it is sent to the server, it is stored locally.

* When sending any network requests to the server, the following things are sent in addition of the main data:
- Timestamp of when the request is creted
- Current hour
- Current day of week
- Current timezone
- SDK version
- SDK name

* If sessions are used then it would record the session start time, end time and duration

* If sessions are used then also device metrics are collected which contains:
- Device model
- Device type (phone, tablet, etc)
- Screen resolution
- Screen density
- OS name
- OS version
- App version
- Locale identifier
- Carrier name

* The current device orientation

* When generating a device ID, if no custom ID is provided, the SDK will use:
- Secure.ANDROID_ID as the default ID and advertising id as a fallback devices ID

* If push notification are used:
- The devices push notification token
- If the user clicks on the notification then the time of the click and on which button the user has clicked on 

* If automatic view tracking is enabled, it will collect:
- activity class name 

* If feedback or rating widgets are used, it will collect the users input and time of the widgets completion

* When events are recorded, the time of when the event is recorded, will be collected

* If the consent feature is used, the SDK will collect and send what consent has been given to the SDK or removed from the SDK

* If crash tracking is enabled, it will collect the following information at the time of the crash:
- OS name
- OS version
- Device model
- Device architecture
- Device resolution
- App version
- Time of the crash
- Crash stacktrace
- Error description
- Total RAM
- Currently used RAM
- Total disk size
- Currently used disk size
- Device battery level
- Device orientation
- If there is a network connection
- If the app is in the background
- How long has the application been running
- If the device has been rooted

Any other information like data in custom events, location, user profile information or other manual requests depends on what the developer decides to provide and is not collected by the SDK itself.

How can I build the Android SDK?

If you need to customize our Android SDK to fit your needs, you may find it here among our Countly Github repositories as an Android Studio project. Modules included in the project are:

Module Name Description
sdk Countly Android SDK.
app Sample app to test sdk
sdk-native Module needed for Native C++ crash reporting
app-native Sample app to test sdk-native

Recently, Android Studio versions have a bug which you may encounter when building your project in Studio. If you see a build error such as SIMPLE: Error configuring, please check your text view for the build Gradle output. If you see this error CMake was unable to find a build program corresponding to "Ninja". CMAKE_MAKE_PROGRAM is not set, then you need to make ninja available in your PATH. If you are using cmake embedded in Studio, ninja may be found in the <sdk_location>/cmake/<cmake_version>/bin directory.

There is a build step for the sdk-native module which takes place outside of Studio. You may find the related code and build scripts in sdk-native/src/cpp_precompilation. We are working on building a breakpad library with an appropriate ndk version to integrate this step into your Studio build. Meanwhile, it seems OK to use the library files in sdk-native/src/main/jniLibs/ that are externally built.

Which Operating Systems are Supported?

Our Android SDK should be able support Android based operating systems without issues. It should also work without any major issues on devices that don't have Google services, for example, on Huawei devices which have the HarmonyOS operating system.

Is it Possible to Use Android SDK with Another Crash SDK?

It should be fine to use Countly together with another crash SDK. If you would like to track caught exception, you would just pass them to both SDKs. When catching uncaught exceptions with both, there are some uncertainties. Although in Android there can be only one uncaught exception handler, you can save the previous handler and when receiving an uncaught exception, pass it also to the saved one. We can't be certain how other SDKs are implemented or if the OS would give enough time to propagate the exception through all handlers. Therefore, if you want to use Countly with another crash SDK, we advise to initialize Countly as the last one.

How Can I Tell Which Countly Android SDK Version I am Using?

The Countly class has a public static string called COUNTLY_SDK_VERSION_STRING that contains the current SDK version. You can access it by calling Countly.COUNTLY_SDK_VERSION_STRING. It would return something similar to "20.11.10".



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