General FAQ


What's Countly?

Countly is an innovative, real-time, open source product analytics application. It collects data from mobile phones, desktop apps (Mac OS X & Windows), web apps and visualizes this information to analyze application usage and end-user behavior.

How does Countly differ from other analytics tools, like Google Analytics?

We believe that analytics software should be simple, incomplex and should just show the necessary information, with a superior user experience. Moreover, some companies may want to own their data, requiring to have analytics servers in their own premises. Since Countly is open source, you can install Countly service on your server farm.

Unlike other services, Countly is an all-in-one platform, including analytics for mobile, desktop and web pages, sending messages via push notifications, user profiles and crash reporting. This eliminates the need to use more than one service (which is good, since you do not have to maintain or pay for them), or more than one SDK (which is good, since you don't want to make your app fatter).

Countly's roadmap is public, so you can know what we are working on right now. Also, you can see a list of issues on Github that we are working on.

Moreover, Countly has mobile applications for Android, and iOS devices, including iPad and iPhone, so you do not have to use a browser to check latest status of your app.

Other analytics tools like Firebase allow the use of Google Tag Manager. Is a similar feature available in Countly? Or is it on the roadmap?

Google Tag Manager allows the tracking of new custom events without code intervention and app release. It is effective on websites to a certain degree since it enables adding custom events based on scenarios such as a “click” or “page view”, but on mobile, it doesn’t work the same way. As you can see in this article apart from not being intuitive for a non-technical person to use this functionality, it’s also rather limited since on mobile you don’t get to trigger custom events based on various actions/transactions taking place inside the app but you just have the ability to alter default events logged by Firebase.

Our stance on codeless analytics has been clear: at Countly, we think the valuable information you’ll be getting out of your analytics efforts rests within the application/business logic rather than the UI. User interface based events and other data is only useful if it is coupled and enriched with business logic layer information such as transactions taking place, the properties of a particular user or session, and the complex relationship of user UI actions to the experience and journey within the app. For this reason, we aren’t currently planning to implement a tag manager or similar codeless analytics functionality, since it would severely impact the value businesses get out of Countly.

What are the differences between Community Edition & Enterprise Edition?

  • Audience: Community Edition is for product managers, developers and analytics enthusiasts, whereas banks, operators, hospitals and businesses that run the world's leading websites choose Enterprise Edition.
  • Deployment: Community Edition deployments are for environments where the information stored is not critical since it does not include professional assistance. You must have a qualified technician. Enterprise Edition is for corporate environments that require availability and reliability where intellectual capital is critical.
  • Technology: Community Edition has a number of limitations, including no corporate support for sharding, replica sets or installation.
  • Guarantee: Community Edition is on the bleeding edge regarding version upgrades and with no bugfix guarantee. Enterprise Edition has bugfix guarantee, immediate resolution, verified builds, on-site and automatic version upgrades.
  • Features: Enterprise Edition has more features compared to Community Edition, with a focus on end-to-end analytics and marketing platform.

How does Countly work?

Countly tracks web apps and mobile devices using a small plugin (SDK) that you integrate in your application in under 10 minutes. After you submit your application to relevant application store, Countly immediately starts collecting data.

How do I know when a new server version is available?

We distribute each version through our Github page. Countly changelog lists all Countly versions and corresponding changelogs. If you want to get notified when a new version is out, make sure you are subscribed to Countly newsletter.

Also Countly Assistant, which is enabled by default and available for both Enterprise Edition and Community Edition, will notify you when there is an update on major SDKs as well as Countly server with a bell icon on top right of your Countly panel.

Which languages does Countly support?

Countly supports more than 10 languages. Head over to Countly localization project and support us if your language is not in the list. Sending an email to us will suffice to start.

Is there an online demo available?

You can create a 30-day free account on Countly, and start working on your dashboard. If you have a Digital Ocean account, it only takes 8 minutes to run Community Edition without doing any installation work.

Where can I download Countly server and SDKs?

Here are everything you need to start with your mobile analytics and push notifications platform:

Why is Countly open source?

We want our application created not by a handful of developers, but hundreds. We want to discuss the future of Countly in an open, democratic environment. We want your ideas to put in the next release, so academics, businesses and SMEs can benefit immediately. Feel free to take part in our friendly community, and send your bug reports, feature requests, provide fixes and best practices.

Other than Countly Community Edition, we provide open source, supported, white-label Enterprise Edition for companies who want an self-hosted or on-cloud mobile analytics solution.

What do the numbers in version names denote?

Versions are YY.MM.VV where YY and MM denote year and month when the release is submitted, and VV gives minor release number (if there's any) We'll try to keep time between each release roughly 12-16 weeks. For the curious, numbering resembles Ubuntu's release model.

Which operating systems are supported?

Countly officially offers integration with world's three leading smartphone operating systems, Android, iOS and Windows Phone. Also, Countly can track desktop applications and any devices which are capable of sending HTTP requests in general, including but not limited to Windows and macOS. For a list of SDKs, see this page.

What security measures does Countly have in place?

We take the privacy and security of all our users very seriously. Here’s a rundown: * All data is hosted on Amazon’s AWS service or Google Cloud Services, which are two leading global cloud services. * All Countly employees are bound by strict confidentiality agreements. Access to data is provided on a need-to-know basis only. * You own your data, and Countly does not share it with any 3rd parties. * Countly has several security precautions like SSL connection, recaptcha, brute force attack, password policy and (for enterprise customers) data-at-rest encryption.

How can I use Countly for desktop analytics?

Countly uses same SDK for iOS and macOS. Use this SDK to track your macOS applications. There is also a Windows SDK that you can use to track your Microsoft Windows apps.

Can I use one account for several applications?

Yes, one account can control more than one application. We see companies maintaining more than 300 apps at once, on a single server.

How can I help you with your efforts?

Glad you asked. We need ideas, feedbacks and constructive comments. All your suggestions will be handled by one of our staff and will be taken care with upmost importance. If you are a developer, please fork our repositories and send pull requests.

If you want to see Countly in your own language, please join our localization efforts.

Do not forget to subscribe to our Twitter & Facebook pages, in order to follow our fast progress.

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