Platform versions detection from web analytics (Windows)

Hello

I have connected web analytics to my app and need to aggregate platform versions. From the browsers' user agents it is possible to extract Windows version, but there is no such info in Analytics -> Platforms.

Server is also configured and installed on our hardware.

 

How can I configure that possibility and is it possible?

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8 comments
  • Hi Vladyslav,

    Which Countly SDK are you using?

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  • Hello, web analytics (JS). I connected it to my WEB app. I've missed that nuance. I guess, that counlty server parses user agent header from reqests and gets platform and platform versions, but only for mobile devices (ios/andoid). I need to figure out, how to enable possibility to extract at least windows version from countly web analytics sdk


    https://support.count.ly/hc/en-us/articles/360037441932-Web-analytics-JavaScript- 

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  • Hi Vladyslav,

     

    Could you please share your SDK init code, so we can do some internal tests?

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  • Hi Kevin

    There is initial config. Here our app_key and url of our own countly server instance, and some of features

     

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  • Thank you, Vladyslav,

    Could you also let us know how long time ago you integrated our SDK? Was it recent?

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  • About 2 months ago, mb more. Aggregating just ios and android platforms' versions, however it is possible to extract at least windows' too.

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  • It is Ukrainian military product, so we're interested in solving this issue asap. What additional info do you need?

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  • Hello, Kevin

    Did you solve this problem?

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