Email Reports: No Data to Report

Hello:

After upgrading to Enterprise Edition our server apparently no longer has data to report when I try to send a Email Report either by clicking "Send Now" or "Preview"

I receive a:

  • result: "No data to report"

Here are two examples - in one image:

no-data-1

There is data in the server as I was testing a few apps and clicks were being registered by Countly.

Is there a setting or something that needs to be adjusted after upgrading to Enterprise Edition for Email Reports to send data again?

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4 comments
  • Not sure but chances are it generates this periodically, so that might be the reason.

    Let's wait to hear from @waiter.

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  • Hello
    so reports are for specific periods, like day or week.

    So check if you have data for today, if report is daily
    and data for this week if report is weekly

    If there seems to be data on the dashboard for the same period, then check Serverlogs API api, if there are any errors

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  • Hi,
    I believe this is a "dashboard type" report, can you verify that?
    If so, is there any error in the logs?

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  • Prikshit,

    You are correct.. I was having issues with both types of reports yesterday..
    The email reports on our Community Edition server were working again this morning..

    But the copy of production that I upgraded to Enterprise Edition with the Dashboard report still is reporting "no data".

    There are a lot of errors in the logs.. They seem to be repeating since yesterday when I upgraded to Enterprise Edition.

    2019-01-08T13:00:00.915Z: INFO [jobs:manager] Trying to start job {"_id":"58777dce4334408d42fcd446","name":"reports:send","created":1484778661545,"status":0,"started":1546948800665,"finished":1546948800670,"duration":16,"schedule":"every 1 hour starting on the 0 min","next":1546952400000,"modified":1546948800681,"error":null,"size":null,"done":null,"bookmark":null}

    2019-01-08T13:00:00.917Z: INFO [jobs:manager] Trying to start job {"_id":"5c33a2e9a3b00f09fd062c51","name":"assistant:generate","created":1546887913278,"status":0,"started":1546950600205,"finished":1546950646547,"duration":46344,"data":{},"schedule":"every 30 minutes starting on the 0 min","next":1546952400000,"modified":1546950646549,"error":null}

    2019-01-08T13:00:00.918Z: INFO [jobs:manager] Trying to start job
    {"_id":"5c33a6213daff90bdd05375a","name":"crash_symbolication:symbolicate","created":1546888737109,"status":0,"started":1546948800668,"finished":1546948800670,"duration":13,"data":{},"schedule":"every 1 hour","next":1546952400000,"modified":1546948800681,"error":null}

    2019-01-08T13:10:00.953Z: INFO [jobs:manager] Trying to start job {"_id":"5b781bdb3cdf25092d705186","name":"api:userMerge","created":1534598107935,"status":0,"started":1546949400161,"finished":1546949400608,"duration":449,"schedule":"every 1 hour on the 10th min","next":1546953000000,"modified":1546949400610,"error":null}

    2019-01-08T13:30:00.972Z: INFO [jobs:manager] Trying to start job {"_id":"5c33a2e9a3b00f09fd062c51","name":"assistant:generate","created":1546887913278,"status":0,"started":1546952400919,"finished":1546952446865,"duration":45947,"data":{},"schedule":"every 30 minutes starting on the 0 min","next":1546954200000,"modified":1546952446866,"error":null}

    2019-01-08T13:59:00.440Z: INFO [jobs:manager] Trying to start job {"_id":"5c33a2f0a3b00f09fd062c52","name":"api:task","created":1546887920280,"status":0,"started":1546952340809,"finished":1546952340811,"duration":4,"data":{},"schedule":"every 59 mins starting on the 59 min","next":1546955940000,"modified":1546952340813,"error":null}

    2019-01-08T14:00:00.541Z: INFO [jobs:manager] Trying to start job {"_id":"58777dce4334408d42fcd446","name":"reports:send","created":1484778661545,"status":0,"started":1546952400917,"finished":1546952400923,"duration":16,"schedule":"every 1 hour starting on the 0 min","next":1546956000000,"modified":1546952400933,"error":null,"size":null,"done":null,"bookmark":null}

    2019-01-08T14:00:00.542Z: INFO [jobs:manager] Trying to start job {"_id":"5c33a2e9a3b00f09fd062c51","name":"assistant:generate","created":1546887913278,"status":0,"started":1546954200973,"finished":1546954246790,"duration":45818,"data":{},"schedule":"every 30 minutes starting on the 0 min","next":1546956000000,"modified":1546954246791,"error":null}

    2019-01-08T14:00:00.544Z: INFO [jobs:manager] Trying to start job {"_id":"5c33a6213daff90bdd05375a","name":"crash_symbolication:symbolicate","created":1546888737109,"status":0,"started":1546952400920,"finished":1546952400923,"duration":13,"data":{},"schedule":"every 1 hour","next":1546956000000,"modified":1546952400933,"error":null}

    Headless chrome error: Navigation Timeout Exceeded: 30000ms exceeded

    2019-01-08T14:10:00.687Z: INFO [jobs:manager] Trying to start job {"_id":"5b781bdb3cdf25092d705186","name":"api:userMerge","created":1534598107935,"status":0,"started":1546953000954,"finished":1546953001405,"duration":453,"schedule":"every 1 hour on the 10th min","next":1546956600000,"modified":1546953001407,"error":null}

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