New to Countly - need some help :-)

Hi.

we are making poc to Countly - the Community Edition.
I encounter few issues, will be very happy to get some help:

  1. Currently I am making the PoC by adding sessions/events directly - by entering URLs into the browser.
  2. what is the device_id meaning? how can determine it?
  3. I can see that I can add sessions and events but I cannot add the user details. for example in the URL
    the contains the "events" I also add the user details part: ...&user_details={...}, but I only see the events
    that I have added and I cannot see the user details in my on-premise portal.
    what am I doing wrong? will appreciate any help!

Thanks
Hagai

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7 comments
  • Hello
    device_id is whatever you want to use to identify your users. Could be your internal user ID, could be email, or if you are using official SDK, it can be a randomly generated value, if you don't have anything you want to provide yourself.

    And user_details is enterprise only feature. So not available in Community Edition

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  • Thank you very much!!

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  • Hi
    I tried the enterprise.
    added some event with the user_details.
    I can see the events. I can see the user, but I see that user has no related events.
    what am I doing wrong?
    thanks

    hagai

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  • Hello,
    events were generated after migrating/installing enterprise edition?
    Also in User profiles, under each user there is also a period selector, so make sure the selected period is where you supposed to see your events, as in when the happened.

    Other than that, if it is a test, instance, maybe posting some screenshots could help us understand better whats going on, where you see events and where you expect to see them.

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  • hi

    1. events generated after installing enterprise.
    2. I am looking all over the periods and in the user profile I cannot find any related events.
    3. I created the events with the URL that consist of: events part, timestamp and user_details.

    hagai

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  • Ok, so you see events under Events section?
    But they are not under User profiles?

    Did your user had any session before?
    Are there sessions and evens in Drill section?

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  • thanks

    after open a session before sending the events, I can see now the user related events.

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