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Sequential Funnel?

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roman
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I'm trying to build a funnel where users have triggered an event multiple times after another.

e.g.

  1. Message Opened
  2. Message Previewed
  3. Message Send Button Clicked
  4. Message Send Button Clicked
  5. Message Send Button Clicked
  6. Message Send Button Clicked
  7. Message Sent

So, e.g., the following funnels should not be included:

  • Message Opened -> Message Previewed -> Message Send Button Clicked -> Message Sent
  • Message Opened -> Message Send Button Clicked

Right now, the funnel does not seem to at all track sequential steps but rather "did this occur at all" - do you guys have a workaround / solution or am I missing something?

Best,
Roman

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  • Team Countly Avatar
    Arturs Sosins

    Hello
    Funnel steps are sequential, so if you have funnel like:

    1. Message Opened
    2. Message Previewed
    3. Message Send Button Clicked
    4. Message Sent

    Then this is allowed and use will complete funnel

    1. Message Opened
    2. Message Previewed
    3. Message Send Button Clicked
    4. Message Send Button Clicked
    5. Message Send Button Clicked
    6. Message Send Button Clicked
    7. Message Sent

    But in this case user will be stuck on first step.

    1. Message Opened
    2. Message Send Button Clicked

    Do you experience something different? Can you show examples?

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  • Avatar
    roman

    Hi,
    almost! It's the other way around:

    I want to define the funnel as:

    1. Message Opened
    2. Message Previewed
    3. Message Send Button Clicked
    4. Message Send Button Clicked
    5. Message Send Button Clicked
    6. Message Send Button Clicked
    7. Message Sent

    (i.e., user clicked at least 4 times on the send button)

    which would exclude:

    1. Message Opened
    2. Message Previewed
    3. Message Send Button Clicked
    4. Message Sent

    Any ideas? Or am I getting something wrong?

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  • Team Countly Avatar
    Arturs Sosins

    Yes, unfortunately I think due to how funnels are calculated we can't do same step multiple times that easily.

    Cohorts provides times event completed, but there events might not be sequential.

    So for now, unfortunately I don't see an option how to achieve this. Sorry

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