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Need help with Countly Community Dashboard

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FRED TURNER
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We've been using Count.ly Community for a few years now and just recently upgraded to the latest build v17.05.1 from v16.12, which has broken our current build. The first issue we had to resolve was a "502 Bad Gateway", which we have since resolved but, now the dashboard doesn't display any information regarding all our apps data. How can we resolve this matter with this issue!?!?!?

Thanks in advance

Fred Turner!

03 PM|690x390

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  • Team Countly Avatar
    Arturs Sosins (Countly Developer)

    Hello,
    502 Bad Gateway would usually mean server side errors. So you seemed to resolve it for dashboard backend, but not for API process.

    Can you provide countly-dashboard.log and countly-api.log that are located in countly/log directory. They should contain errors about what is happening and why process is not starting normally.

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    FRED TURNER

    Here's the files Arturs,

    Hopefully we can resolve the issue.

    I had to upload the files to my DropBox account because I can only share image files here.

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  • Team Countly Avatar
    Arturs Sosins (Countly Developer)

    Hello,
    try deleting these folders (if they exist):
    countly/node_modules
    countly/api/node_modules
    countly/frontend/express/node_modules

    then cd into countly directory and run

    bash bin/scripts/detect.init.sh

    and then run

    countly upgrade

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  • Avatar
    FRED TURNER

    Thank you so much...It worked like a CHARM.

    We're back up... 😊

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  • Avatar
    FRED TURNER

    Greetings Ar2rsawseen,

    After following your direction on getting our Countly Community Edition back online we're having problem with seeing data. We've been scratching our heads on what the issue could be. Could you help up with resolving this major issue.

    We're currently tracking visits to our website and has place the js code in our header to get the data about our visitors that Countly would show in the dashboard, but there's no data going back to 60 days and this is after the upgrade and help you advised us on. here's a couple of screenshots!

    Thanks in advance
    Fred Turner

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    FRED TURNER

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    FRED TURNER

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  • Team Countly Avatar
    Görkem Çetin

    Out of curiosity, do you have any problems with instance itself?

    And what is your exact issue? Not to be able to see any data for 60 days or just this screen? Is there anything specific about "60 days"?

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  • Team Countly Avatar
    Arturs Sosins (Countly Developer)

    Hello,
    I think CDN url has changed, can you try this one?
    https://cdnjs.cloudflare.com/ajax/libs/countly-sdk-web/17.9.0/countly.min.js

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  • Avatar
    FRED TURNER

    Yep, that did the trick...so it was the cdn url the whole time lol.

    Thanks guys

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  • Avatar
    FRED TURNER

    So it was the cdn url the whole time lol.
    We change the url to the correct one and everything works now.

    Thanks guys

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