Hang on install

Installing on clean centos server.

Cloned latest release and used bash countly.install.sh to run the setup/install, it gets to this point each time and just hangs. I've left this for 25 mins so far this time around and still no progress.

 

+ node-gyp@8.2.0
updated 1 package in 2.555s
Installing plugin "mobile"...
Done running npm install "mobile"
Done installing plugin 0
Installing plugin "web"...
Done running npm install "web"
Done installing plugin 0
Installing plugin "desktop"...
Done running npm install "desktop"
Done installing plugin 0
Installing plugin "plugins"...
Done running npm install "plugins"
Done installing plugin 0
Installing plugin "density"...
Done running npm install "density"
Done installing plugin 0
Installing plugin "locale"...
Done running npm install "locale"
Done installing plugin 0
Installing plugin "browser"...
Done running npm install "browser"
Done installing plugin 0
Installing plugin "sources"...
Done running npm install "sources"
Done installing plugin 0
Installing plugin "views"...
Done running npm install "views"
Installing views plugin

 

Any suggestions?

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Comments

4 comments
  • Official comment

    Hi Michael,

    Could you please check if MongoDB is up and running? It seems like you're not being able to connect to it.

    We look forward to your reply.

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  • Thank you for the reply..... It was infact a MongoDB issue that I have now resolved.

    However once the install finished I was unable to access the http://<ip>/setup page. After review the nginx logs the countly service running on port 6001 is not responding. 

    I've reviewed the countly frontend config.js and the service is configured to run on 6001 on localhost but wget -0 http://127.0.0.1:6001 returns a connection refused. 

    This is still the same after a fresh install, disabling selinux and even disabling the local firewall.

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    Comment actions Permalink
  • Hi Michael,

    Could you please verify if Countly is running on that server by executing 'countly status' command? You can try to restart the countly service.

    If it still doesn't work, could you please provide us the countly logs?

    You can get those logs by running this command: 'tail log/countly-dashboard.log -n 500'

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  • Sorry for the late reply.


    Although countly is running, netstat shows nothing for 6001. I've checked the configuration and it "appears" right 

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